Customer Success Intern

Business Unit:
Bizmatics

Bizmatics, A leading EHR company provides clinical and business productivity software and services to medical practices & multi-specialties.

Our cloud-based application, PrognoCIS is a fully-integrated solution comprising EHR, Telemedicine, Practice Management, Medical Billing, RCM, Patient Engagement tools, and more.

Built on multi-tier Internet architecture, PrognoCIS EHR supports all major specialties and has fully customizable templates.

The integrated architecture supports common databases for all Prognocis products to ensure seamless, real-time information flow between EHR and Billing.

PrognoCIS is available both as an ASP service or an in-house Client-Server solution.

Job Description Summary ​:

The Customer Success Intern role is an entry-level opportunity designed for fresh graduates or final-year students who are interested in starting a career in Customer Success within a SaaS environment.

In this role, the intern will support the Customer Success team in ensuring that PrognoCIS clients have a positive experience while using the platform and receive timely assistance with their requests.

The intern will work closely with the Customer Success Manager (CSM) to assist in monitoring customer engagement, tracking service requests, and coordinating with internal teams such as Support, Implementation, Product, and Finance to help resolve client queries efficiently.

This role provides exposure to customer relationship management, SaaS customer success operations, and healthcare technology workflows.

The intern will assist in reviewing customer feedback, monitoring product adoption, supporting account follow-ups, and helping maintain accurate CRM records to ensure smooth communication and service delivery.

Work Mode: office
Shift Timings: 8pm-5am (Night Shift)
Location: Mumbai(Vikhroli)

Roles & Responsibilities:


* Assist in reviewing and tracking customer cases and service requests in CRM systems such as HubSpot.


* Maintain and update customer account records, notes, and case details in the CRM.


* Support the CSM in monitoring customer engagement and platform usage.


* Assist with client follow-ups regarding service requests, callable lists, or billing inquiries.


* Document customer feedback and commonly reported issues for internal reference.


* Support coordination with internal teams such as Support, Product, Implementation, and Finance for customer requests.


* Assist in reviewing accounts with outstanding balances and tracking payment follow-ups.


* Help prepare basic internal reports and account summaries.


* Participate in training sessions to understand product features, workflows, and customer success processes.


* Work closely with the Customer Success Manager to complete assigned tasks and maintain clear communication on progress and updates.

Qualifications (For Freshers)


* Recently completed or currently pursuing a degree in Computer Science, Info...