Student Success Coach

Job Description

Key Responsibilities 

Admissions & Onboarding 


* Guide prospective students through admissions requirements, deadlines, and program details. 



* Support new learners with onboarding and orientation to ensure readiness and confidence as they begin their programs. 



* Ensure proper student coding, course registration, and alignment with program of study. 

Advising & Coaching 


* Provide tailored academic advising and career guidance to help learners set and achieve academic and professional goals. 



* Act as a liaison between learners and university resources such as financial aid, billing, mental health, academic assistance, and career pathways. 



* Develop strategies to keep learners engaged, including events, discussion forums, and interactive workshops. 

Engagement & Retention 


* Proactively monitor learner progress and provide outreach when students show risk indicators (e.g., missed classes, low grades, inactivity in the LMS). 



* Collaborate with faculty program directors to provide timely interventions. 



* Support persistence and retention through coaching, encouragement, and connection to resources. 

Data, Reporting & Term Prep 


* Utilize CRM and student information systems to track learner progress and document interactions. 



* Generate reports and analyze engagement, retention, and satisfaction data to inform program improvements. 



* Assist with term preparation (course scheduling, section creation, enrollment and refund calendars, instructor coordination). 


* Assistance monitoring corporate care office E-Mail inboxes

 

Coordinate Official Transcript Process for Online Graduate Students


* Manage and coordinate the collection of official transcripts for online graduate applicants, enrolled students, and students nearing graduation.


* Provide clear guidance to students regarding transcript submission requirements, deadlines, and approved delivery methods (electronic or mailed).


* Verify that all transcripts are official, complete, and issued directly from accredited institutions.


* Monitor and track incoming transcripts ensuring timely receipt and accurately uploading and maintaining records in the CRM.


* Coordinate and manage registration holds for students who fail to submit required official transcripts.
 

Qualifications 


* Education: Bachelor’s degree required; Master’s degree in higher education, counseling, or related field preferred. 



* Experience: Minimum of 2–3 years in academic advising, admissions, counseling, or student support services, preferably with online learners. 



* Skills: Exceptional interpersonal and communication skills; proficiency with CRM, SIS, and LMS tools; ability to work effectively with diverse student populations. 



* Attributes: Organized, self-motivated, adaptable, and committed to fostering student success and inc...