Manager, Payment Operations

At Altra Federal Credit Union, we’re more than a financial institution – we’re a trusted partner committed to improving the financial lives of our members.

With a focus on service, innovation, and community, we strive to create a workplace where our employees thrive, and our members feel supported at every step.

We are seeking an experienced Manager, Payment Operations to oversee and optimize our payment processing function, ensuring accuracy, compliance, and exceptional member service.

This role is responsible for managing daily operations, leading a high-performing team, and implementing process improvements across ACH, wires, debit cards, credit services, bill payments, and other payment channels.

Key Responsibilities


* Lead and manage the Payment Operations team throughout the employee lifecycle.


* Oversee the processing of ACH, debit cards, wire transfers, bill payments, card settlements, and other payment types, ensuring timeliness, accuracy, and adherence to policies.


* Monitor operational metrics, identify trends, and implement improvements to enhance efficiency and reduce risk.


* Ensure compliance with all applicable regulations and internal controls.


* Serve as subject matter expert on payment processing systems, vendor relationships, and industry best practices.


* Collaborate with IT, Compliance, and other business units to ensure seamless payment operations.


* Support projects related to new payment technologies, product enhancements, and member experience improvements.


* Handle complex escalations and resolve payment-related issues with professionalism and urgency.

Qualifications


* Bachelor’s degree in business, finance or related field is required.

Additional experience in lieu of a degree may be considered.


* 5+ years of experience in the Payments field with financial institution background required.


* 2+ years of previous supervisory and leadership experience required.


* Strong knowledge of ACH, wire transfer, card processing, and emerging payment technologies.


* Understanding of credit union or banking regulatory requirements.


* Exceptional leadership, communication, and problem-solving skills.


* Proficiency with payment processing platforms and core banking systems.


* Detail-oriented with strong analytical skills and a focus on operational efficiency.


* Payment certifications such as AAP, NCP, AFPP, APRP, etc.

are desired and expected to be attained within a reasonable timeframe after hire.

Availability


* This position is 40- hours a week, Monday through Friday.


* Typical hours are 8:00 a.m.

to 5:30 p.m.

CST


* Will require some flexibility within these hours, as needed.

Work Environment


* The position will be located at Altra’s Operations Center in Onalaska, WI


* However, flexibility to work from home / remote opportunities will be considered for those candidates who live within Altra’s approved remot...