Field Service Engineer

At Roche you can show up as yourself, embraced for the unique qualities you bring.

Our culture encourages personal expression, open dialogue, and genuine connections,  where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally.

This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come.

Join Roche, where every voice matters.

The Position

A healthier future.

It’s what drives us to innovate.

To continuously advance science and ensure everyone has access to the healthcare they need today and for generations to come.

Creating a world where we all have more time with the people we love.

That’s what makes us Roche.  

The Opportunity

Roche Diagnostics in South Africa is seeking a Field Service Engineer to join our dynamic team.

This role is based in Gauteng.
As a Field Service Engineer you will provide the diagnostic instrumentation post-sales technical support in accordance with the manufacturers specifications and Roche Diagnostics standards.

In addition, you will be responsible for the entire Repair Shop operation (extended maintenances) and manage the entire spare parts end-to-end process, from planning to consumption, ensuing the best balance between availability and inventory costs.

Key Challenges

Spare Parts planning and end-to-end management


* To plan Spare Parts ensuring balance between availability and inventory costs


* To define spare parts planning strategy for the Southern Africa Network South Africa and SACD countries)


* To ensure continuous improvement to end-to-end spare parts process (from planning to consuming)


* To define and frequently review stock categories and MRP


* Spare parts phase-in and phase-out


* To define boot stock lists based on installed base profile


* To define and measure KPIs to ensure a healthy process  


* To provide trainings for Field Service Representatives, Professional Service leads and Business Partners 


* To define, improve and manage spare parts returns process (from the field to Warehouse and from Warehouse to Germany), related to Return Authorization (RA) and Pull Out processes. 


* To define and have close control on spare parts stripping (manage by exception) 


* To be responsible for all internal and external audits related to spare parts management

Instruments extended maintenance (Repair Shop)


* To define SOPs for instruments extended maintenance inside the Repair Shop facility 


* To define instruments check lists considering all procedures that must be executed in all instrument lines 


* To execute extended maintenance in all instrument lines 


* To document in CRM - REXIS all extended maintenances (Workshop Rexis Cases) 


* To be responsible for all internal and external audits related to extended maintenances inside the Repair Shop 

Installation


* To suppo...