Senior Program Manager – Master Data

The Senior Program Manager - Master Data is responsible for improving quote-time costing accuracy across North America (NAM) Engineer-to-Order (ETO) operations.

This role leads a cross-functional transformation program focused on identifying, prioritizing, and eliminating master data issues within SAP S/4HANA.

The leader establishes a sustainable governance model, analytics framework, and operating cadence that ensures high data quality and prevents recurring issues.

Travel: Approximately 25% travel within North America for plant engagement, workshops, and stakeholder alignment.

Reporting Structure: Reports to the Director of Digital Transformation or Global Supply Chain leadership.

What will you do:

Scope of Responsibility



* Accountability for end-to-end Engineer-to-Order costing accuracy from quotation through shipment, with a focus on master data and cost-driving elements in SAP S/4HANA, Configure-Price-Quote systems, and Variant Configuration tools.


* Coordination across multiple North America manufacturing facilities.


* Collaboration with Engineering, Operations, Planning, Purchasing, Finance and Costing, Information Technology, and Sales.


* Leadership of the Program Management Office, including intake, prioritization, orchestration, reporting, and change management.

Note: This role does not perform SAP system configuration or execute master data updates.

Core Responsibilities


* Program Governance & Operating Rhythm
+ Establish governance, RACIs, SLAs, cadences, and decision forums.
+ Lead cross-functional alignment among plant and functional leadership.


* Issue Intake, Triage & Prioritization
+ Manage standardized intake using Jira/ServiceNow.
+ Prioritize issues based on business impact such as quote accuracy, margin exposure, and customer requirements.


* Root Cause Analysis & Remediation
+ Coordinate SMEs (PP, CO, ML, VC, SD pricing, MM/PUR, Operations) to drive root-cause identification and corrective action implementation.
+ Ensure sustainable, long-term solutions are deployed.


* Proactive Detection & Analytics
+ Partner with Data/IT to build analytics for anomaly detection, BOM/routing deviations, cost-component variances, and price fluctuations.
+ Embed preventative controls via MDG, BRF+, SAC/Power BI dashboards.


* Data Ownership, Standards & Controls
+ Define data domain ownership across plants and central functions.
+ Align on standards, thresholds, KPIs, costing cycles, and CPQ/VC integration requirements.


* Reporting & Executive Visibility
+ Publish scorecards on data quality, quote accuracy, and plant performance.
+ Provide clear escalation paths and status updates tied to business impact.


* Change Management & Adoption
+ Drive adoption of standard processes, templates, and definitions.
+ Lead training, communication, and readi...