Personalization Product Manager - Vice President

You enjoy shaping the future of product innovation as a core leader, driving value for customers, guiding successful launches, and exceeding expectations.

Join our dynamic team and make a meaningful impact by delivering high-quality products that resonate with clients.

You will drive the strategy and execution of ML-powered personalization and next-best-action capabilities for marketing and servicing across mobile, web, contact center, branch, and marketing channels.

You will translate research and analytics into clear roadmaps, partner with Data Scientists and ML Engineers to design and iterate LLM/ML models, run experiments to validate impact, and deliver measurable outcomes while upholding privacy, consent, and fairness standards.

As a Product Manager in Personalization & Customer Insights Team, you are an integral part of the team that innovates new product offerings and leads the end-to-end product life cycle.

As a core leader, you are responsible for acting as the voice of the customer and developing profitable products that provide customer value.

Utilizing your deep understanding of how to get a product off the ground, you guide the successful launch of products, gather crucial feedback, and ensure top-tier client experiences.

With a strong commitment to scalability, resiliency, and stability, you collaborate closely with cross-functional teams to deliver high-quality products that exceed customer expectations.

You will lead the data products and integrations that feed the operating memory for our agentic channel.

Your team curates secure, consented customer context and personalized signals that help the assistant understand intent and maintain continuity-delivered to the Channel/Interface team and to domain agents that take action on customers' behalf.

Lead the data products that power the operating memory for our new Chase agentic channel-curating secure, consented customer context and personalized signals-while partnering with the Channel/Interface team and domain agents.

Also drive ML-powered personalization and next-best-action optimization across channels for marketing and servicing.

Job responsibilities



* Develops a product strategy and product vision that delivers value to customers


* Manages discovery efforts and market research to uncover customer solutions and integrate them into the product roadmap


* Owns, maintains, and develops a product backlog that enables development to support the overall strategic roadmap and value proposition


* Builds the framework and tracks the product's key success metrics such as cost, feature and functionality, risk posture, and reliability


* Define and own the strategy and roadmap for operating-memory data products: what customer signals are needed, how they are represented, governed, and retrieved safely, and how they are delivered to the agent and domain agents at the right time.


* Partner with the Channel/Interface team on how memory and context are used in...