Rewards Product Delivery Vice President - Delivery Manager

Join a dynamic team which drives transformative change by collaborating with senior leaders to re-engineer core business components.

We drive operational excellence by optimizing processes and elevating customer experiences.

Our mission is to foster a culture of continuous improvement, enhancing employee engagement and mitigating risks.

Committed to delivering substantial financial benefits, we shape a future where innovation and excellence are at the core of every endeavor.

As a Rewards Product Delivery Vice President - Delivery Manager within the team, you will support Delivery Manager responsibilities as aligned to Corporate Third Party Oversight (TPO) standards for the Rewards and Benefits Supplier population.

Job responsibilities



* Develop and implement process improvement initiatives, utilizing advanced data analytics to identify operational inefficiencies


* Utilize storytelling skills to effectively communicate complex process improvement strategies and changes to diverse stakeholders, influencing decision-making and fostering understanding.


* Leverage proficiency in artificial intelligence foundations to guide the integration of AI systems in process improvement initiatives, ensuring they generate accurate and contextually appropriate outputs.


* Oversee the end-to-end change management process, from strategic communications to lasting stakeholder impact mitigation, ensuring alignment with organizational goals.


* Build deep, trust-based advisory relationships with key client stakeholders and senior leaders, ensuring their satisfaction throughout the engagement.


* Lead new and ongoing initiatives from inception to completion and work behind the scenes to seamlessly execute on deliverables required for TPO compliance


* Evaluate the operating effectiveness of management and business processes of the supplier organization, making recommendations as necessary


* Work autonomouslymanaging competing priorities to achieve the most effective result and able to make subjective and informed decisions based upon output


* Cultivate professional relationships across a matrixed environment to have the ability to communicate/ present effectively to stakeholders and partners


* Monitor supplier adherence to contractual requirements, policies and procedures and analyze and communicate impact of risks and losses (actual and potential)

Required qualifications, capabilities, and skills



* Bachelor's degree or Masters degree with major in accounting, finance or economics, business administration, risk management or equivalent experience is required



* Demonstrated ability in developing and implementing process improvement or re-engineering programs, with a focus on operational efficiency and risk reduction, supported by 8+ years of proven experience.


* Proven experience in fostering an inclusive environment and coordinating work across different parts of a department.


* Demonstrated abil...