Business Management - Conversation Design

Lead digital design projects, streamline workflow, foster collaboration, and ensure delivery in Digital Customer Experience.

Job summary
As a Design Manager within Digital Customer Experience (DCE), you'll collaborate with cross-functional teams to manage project intake, assessment, resourcing, and execution.

You will oversee daily workflows and processes for digital design projects, facilitate discussions, track milestones, and serve as the central point of contact for project status and issue management.

Job responsibilities


* Oversee and manage a digital product portfolio, including project intake, assessment, and execution


* Partner with Design Leads, Product Owners, Tech Leads, and Scrum Masters for project delivery and reporting


* Facilitate cross-team project discussions and stakeholder engagement


* Collaborate with Digital Design, Product, and Line-of-Business teams for capacity planning and execution guidance


* Track project milestones, update status, and produce reports as needed


* Consult with design teams to develop clear plans for design activities


* Ensure deliverables are specified, scoped, and agreed upon between clients and internal teams

Required Qualifications, Capabilities, and Skills


* 3+ years of project/program management experience with digital design or marketing teams


* Understanding of product development lifecycle at scale


* Experience with Waterfall and Agile project methodologies


* Familiarity with Atlassian/JIRA software tools


* Strong organizational skills managing multiple work streams


* Excellent written and verbal communication skills


* Proven ability to collaborate cross-functionally and influence outcomes

Preferred qualifications, Capabilities, and Skills


* Experience in both design studio and large corporate environments


* Passion for customer-centric design


* Flexibility and adaptability to changing directions


* Thrives in fast-paced, collaborative, cross-functional settings

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products.

Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do.

We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location.

Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.

We also offer a range of benefits and programs to meet employee needs, based on eligibility.

These benefits include comprehensive health care coverage, on-site health and wellness cente...