Compliance Manager – Disability & Leave Operations

Regulatory Compliance & Quality Manager (Remote)
We're seeking a Regulatory Compliance & Quality Manager to ensure our Disability & Leave Operations meet all federal, state, local, and client compliance standards.

This role serves as the operational compliance expert, driving accuracy, consistency, and an exceptional employee experience.

⭐ What You'll Do

Oversee compliance for leave, accommodation, and disability programs (FMLA, ADA, STD, LTD, Paid Parental Leave, State PFML).
Lead regulatory interpretation, policy governance, and documentation.
Conduct process audits and implement risk mitigation strategies.
Partner with operations leaders to improve quality and ensure adherence to regulations and client requirements.
Support end-to-end workflow optimization and compliance excellence.

What You Bring

✔ Expertise in disability, leave, and accommodation regulations.
✔ Strong analytical and auditing skills.
✔ Experience in compliance, quality management, or regulatory operations.
✔ Ability to translate regulations into clear operational processes.

Let me know if you want a version with qualifications, salary range, company branding, or a more formal tone!


* Bachelor's degree in business, Human Resources, Compliance, or related field or an equivalent combination of education and experience


* 5+ years of experience in disability, leave of absence, accommodations, or related compliance/regulatory roles.


* Deep knowledge of FMLA, ADA/ADAAA, state leave laws, PFML programs, and disability benefits (STD/LTD).


* Experience leading audits, process reviews, and regulatory risk assessments.


* Strong analytical, communication, and decision-making skills.


* Background in large-scale leave operations, insurance, or third-party administration.


* Experience supporting technology-enabled leave or disability products.


* Expertise in FMLA/ADA/leave regulations


* Operational discipline and documentation accuracy


* Risk identification and mitigation


* Problem-solving and sound judgment


* Strong communication and influence skills


* Ability to translate regulations into practical workflows


* Continuous improvement mindset


* High ethical standards and confidentiality


* Professional certifications such as CEBS, CPDM, FMLA/ADA certification, CRCM, or CCEP (Preferred)


* Occasional overnight travel and industry conference attendance may be required.


* Upholds the Crawford Code of Business Conduct at all times.

#LI-DV1Regulatory Compliance & Governance


* Monitor, interpret, and operationalize requirements for key laws and programs including FMLA, ADAAA, state PFML programs, workers' compensation intersections, ERISA, and employer-specific leave plans.


* Serve as the primary advisor to operational leaders on regulatory updates and their impact on policies, systems, and workflows.


* Maintain and continuously improve the organization's leave compliance frame...