Quality Assurance Supervisor

Shift: 8:30pm to 5:00am on Sunday, Monday, Tuesday, Wednesday, Saturday with Thursday and Friday offEssential Functions:


* Tracks all maintenance calls identified by Chimes and enters into Maximo daily


* Tracks janitorial work orders, analyses data and generates reports as required


* Collects data, identifies trends and interprets/analyzes data in weekly and monthly reporting to include tracking QC inspection results, , evaluating response times, identifying recurring deficiencies, recommends improvement opportunities, generates graphs and charts to illustrate data analysis results


* Trains staff on use of Restroom Alert and JAMS


* Complies with all Agency policies & procedures and follows contract specifications


* Handles duties with judgement, tact, and accuracy


* Utilizes an Android device and computer for data input and retrieval of information as required


* Sets up, handles, maintains, and forwards all paperwork and reports in a timely manner


* Maintains flow and output of work


* Maintains continual communication with the MAA and BWI Airport Operations Center during normal working hours to respond to concerns and provide information as required


* React immediately to custodial emergency situations


* Create, track, trend and analyze terminal use based on data furnished by MAA, direct observation or other data collected by Chimes


* Analyze reports and requests to determine action needed, recommends corrective action as required


* Act as QA Manager when QA Manager is unavailable


* Oversee and inspect the cleaning activities of the custodial staff assigned to a specific area of responsibility.


* Identify sub-standard cleaning procedures, processes and misuse of materials and assist in correcting any deficiencies found


* Provides assistance to visitors, coworkers and employees as needed


* Attends all meetings and in-service training and relates information to employees


* Passes and complies with CPR/first aid training and OSHA training


* Attends work regularly and follows assigned schedule


* Works cooperatively with others including all staff, supervisors, administrators, co-workers, community professionals, customers, vendors, and the public


* Maintains confidentiality


* Observes BWI security procedures for unescorted access privileges to the Security Identification Display Area (SIDA)


* Ensures that all staff members observe BWI security procedures for unescorted access privileges to the Security Identification Display Area (SIDA)

Secondary Functions:


* Performs data analysis and develops reports upon MAA request


* Performs other duties as required



*Duties, responsibilities, and tasks may change at any time with or without noticePhysical Abilities Needed to Meet Work Demands:


* Ability to sit for long periods of time


* Ability to bend and reach overhead


* Ability to place documents in and retrieve...