Clerk 2 - Child Support Services

Benefits of Joining Our Team • Hours: 8:30am – 4:30pm (may vary)
• Starting rate of pay: $16.10/hr
• Full‑time employment with paid lunch hour
• Pay increase to $17.02/hr after successful completion of 180‑day probationary period, with annual increases thereafter
• Medical, prescription, dental, and vision benefits
• 15.5 paid holidays each year
• 80 hours of paid vacation annually after one year of service
• 40 hours of personal leave each year
• Bi‑weekly accrual of sick leave (up to 120 hours per year)
• 14% employer contribution to OPERS (Ohio Public Employees Retirement System)
• Employee Wellness Program
• Employer‑paid Life and Accidental Death & Dismemberment Insurance
• Flexible Spending Account option
• Voluntary Short‑Term and Long‑Term Disability Insurance

Key Responsibilities:
• Prepare routine and repetitive correspondence, including letters, memos, and reports.
• Perform computer-based tasks, including OnBase imaging, according to detailed instructions.
• Provide Receiving Clerk duties as assigned, which may include unloading supplies, distributing materials, maintaining storage areas, and performing postal runs.
• Perform Front Desk Reception duties, including greeting visitors, logging clients in, directing them to appropriate staff, operating the central console, and providing basic payment information.
• Provide clerical support such as answering and directing calls, scheduling appointments, operating office equipment, filing, and retrieving data.
• Sort, file, alphabetize, and copy documents, including court judgment entries.
• Assist with incoming and outgoing mail processing and routing.
• Maintain and locate electronic and paper files; perform imaging assignments.
• Run payment history screens for agency personnel, courts, and clients.
• Assist Case Managers by performing clerical and data entry tasks using Microsoft Office and other programs.
• Assist in large-scale and special project work as needed.
• Maintain confidentiality in accordance with agency policies.
• Help train new clerks.
• Perform other related duties as assigned.

Knowledge, Skills, and Abilities:
• Knowledge of office practices and procedures, agency policies, government processes, and office equipment.
• Strong typing, English, spelling, and grammar skills.
• Skill in operating office equipment, computers, scanners, and standard software applications.
• Ability to follow written and oral instructions, maintain records, classify information, and handle confidential material securely.
• Ability to solve routine problems, work independently or as part of a team, and manage multiple tasks.
• Physical ability to push, pull, lift, and move up to 50 pounds.
• Ability to drive agency vehicles when required.

Equipment Operated:
Personal computer, telephone systems, standard office equipment, scanning and imaging equipment, and agency vehicles.