Director Of Spa

About Us

Welcome to Hotel Crescent Court, where historic charm meets modern luxury.

Our mission is to provide an unparalleled hospitality experience where tradition blends seamlessly with contemporary comfort, enriching each guest's journey with Dallas's rich culture.

Nestled in the heart of Uptown Dallas, our hotel invites guests to indulge in our world-class spa, renowned dining options, and serene pool, all just steps away from the city's arts, shopping, and entertainment districts-and the iconic trolley.

Following a transformative $30 million renovation, Hotel Crescent Court epitomizes the pinnacle of Texas luxury living.

For our associates, we offer an environment that fosters growth, development, and excellence.

At Hotel Crescent Court, we prioritize your well-being so you can focus on delivering exceptional experiences for our guests.

From complimentary parking and meals during shifts to monthly associate celebrations, we provide an array of perks to ensure a rewarding and fulfilling workplace.

Joining our team means becoming part of a legacy of hospitality where your potential is nurtured, and your contributions are celebrated.

Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information.

You may be the perfect candidate for this or for other roles within our organization!

We value U.S.

military experience and invite all qualified military candidates to apply.

Overview

Provide guidance and leadership to The Spa, ensuring consistent compliance with spa industry guidelines and hotel policies, and quality guest service while maximizing departmental profits.

Essential Duties and Responsibilities


* Implement and manage spa's daily quality process including goal communication, associate improvement, and compliance with HEI Hotels and Resorts' standards of product and performance, service recovery and problem resolution.

Disseminate feedback from comment cards, guest satisfaction and service failure measurements and coach accordingly.


* Interview, hire, train, motivate, conduct performance evaluations, resolve problems, provide open communication, and recommend discipline and/or termination when appropriate for spa associates including, but not limited to Manager(s), Supervisor(s), Therapists, Front Desk and Attendants.


* Maintain accurate and up to date records regarding required licensing of spa staff.


* Communicate both verbally and in writing to provide clear direction to staff.


* Assign and instruct Spa Therapists and Associates in details of work.

Observe performance and encourage improvement.

Monitor business levels and hotel occupancy and make staffing adjustments accordingly.


* Field guest complaints, conducting thorough research to develop the most effective sol...