GOS Support Engineer

For this U.S.

based position, the expected compensation range is $90,000 - $120,000 per year, which includes base pay and short-term incentive plan.

We are looking for highly motivated employees to join our North America Grid Operation Systems (GOS) Technical Support team for the position of GOS Technical Support Engineer.

At Schneider Electric, we believe access to energy and digital is a basic human right.

We empower all to do more with less, ensuring Life Is On everywhere, for everyone, at every moment.

We provide energy and automation digital solutions for efficiency and sustainability.

Schneider Electric is seeking innovative and highly skilled, personable professionals who are passionate about SCADA, ADMS, and DERMS technologies.

They possess strong facilitation skills and the ability to translate and convey difficult concepts to groups with varied skill sets.

This role is predominately outward-focused, including direct interaction with our client and partner communities, often as the face of Schneider Electric.

The responsibilities of the GOS Technical Support Engineer are to ensure that our North American GOS customers enjoy long-term satisfaction with our Grid Operation solutions.

Job description:

• Member of the Technical Support Team for North American GOS customers

• Deep and personal customer relationship and collaboration while supporting the GOS product lifecycle

• Accountable for maintaining and troubleshooting: large-scale complex operation, configuration, deployment, and maintenance for customer-specific software solutions

• Acting as a true customer advocate to internal support and development teams while working to resolve complex technical software issues

• Helping system administrators during issue investigation and resolution (off-site and on-site troubleshooting)

• Develop and maintain positive relationships with colleagues, customers, and sub-contractors

• Thorough documentation of all customer interactions including troubleshooting tasks and results

• Maintain knowledge base of resolution paths and known issues accessible both internally and externally

• Support 24x7 critical clients via on-call rotation

The ideal candidate for this position should have following key skills/experience:

• Must have previous experience supporting enterprise software solutions

• Basic knowledge about distributed software architecture

• Advanced knowledge of hardware, OS management, virtualization, networking, security, IT operations and automation, data management

• Bachelor of Science degree in CS or CIS preferred.

Relevant job experience will also be considered in lieu of a degree

• Minimum of 1-3 years' experience working with and maintaining SCADA systems.

Experience with EcoStruxure ADMS 3.x is highly beneficial.

• Understanding of Industrial Communication Protocols: Familiarity with communication protocols such as Modbus, DNP3, and ICCP is beneficial

• Networking skills: Basic un...