Customer Satisfaction and Quality Lead – Macquarie Park NSW

Schneider Electric is a global specialist in energy management and automation.

We are dedicated to supplying our customers with safe, reliable, and sustainable energy solutions.

We invent technologies that will transform the places where we live, work and play.

Our technologies ensure that Life Is On everywhere, for everyone at every moment.

Our Mission is to be the trusted partner in Sustainability and Efficiency.

The Opportunity

Join us and lead end-to-end Customer Satisfaction and Supply Chain Quality across the full customer journey, from order receipt through to final delivery.

The Customer Satisfaction and Quality Lead serves as the primary contact for all supply chain quality, logistics, and customer experience matters, working closely with the Supply Chain Function, Control Tower, Sales and key Business Unit teams and External Customers.

In this role you will champion quality excellence by promoting robust quality and process improvements, Customer Journey Maps (CJM) and Customer Process Capabilities (CPC).

Reporting to the Customer Satisfaction and Quality Director, Pacific Zone, you will lead the deployment of quality, Lean, Six Sigma, and Continuous Improvement methodologies across Sales Operations, Supply Chain and Customer Experience functions, driving adoption of ISO standards and the Schneider Performance System to deliver a differentiated and reliable customer experience.

The role is located at our SMART Office in Macquarie Park, NSW with travels to our distribution centers, plants and customer locations across the Pacific Region (ANZ).

Key responsibilities:



* Building a "Right First Time" Culture

Quality is how we keep our promises.

You lead the charge in spotting risks before they reach the customer.

By using tools like PFMEA and Lean Six Sigma, you help our teams work smarter, not harder removing the "noise" and frustration of repetitive errors so we can deliver excellence every time.


* Solving Problems at the Root

When things go wrong, you don't just fix the symptom; you lead the team to find the "Why." Through the Issue to Prevention (I2P) process, you empower the organization to learn from mistakes and build a more resilient, defect-free supply chain.


* Being the "Voice of the Customer" inside our business

You aren't just looking at data; you are the customer's strongest advocate.

By partnering with our Vice Presidents and Sales leaders, you ensure that "Customer First" isn't just a slogan, but the primary lens for every decision we make.

You turn customer feedback into real-world changes that make us easier to work with.


* Creating Seamless Journeys

You look at the big picture; from the first quote a customer receives to the moment their order arrives at the door.

You bridge the gap between our factories, our logistics teams, and our sales offices to ensure the "Pacific Zone" experience is smooth, reliable, and consistent across all our product lines.


* Setting the Standard

As a reco...