Manufacturing Quality Engineer Warranty

Ingeniero de Calidad - Garantías (Customer Quality Engineer - Senior)
Location: Mexico City - Rojo Gómez Plant (On-site)
Area: Customer Service
Department: Warranties
Reports to: Customer Service Manager
What Will You Do? (Activities)
As the Warranty Quality Engineer, you will lead the full management of warranty cases, ensuring technical accuracy, timely responses, and high customer satisfaction.

You will interface with customers, suppliers, engineering, logistics, and field service teams to guarantee proper analysis, shipment coordination, and issue resolution.


* Receive, analyze, and manage warranty claims through BFO, coordinating with internal teams to define corrective actions.


* Evaluate technical information, interpret engineering drawings, and support root-cause investigations for low and medium voltage equipment.


* Manage material shipments through courier services or internal logistics to ensure timely delivery.


* Create catalog numbers and support invoicing processes using Workflow.


* Track incoming ship-short materials through Symmetry and coordinate successful delivery to customers.


* Provide technical support after product delivery, including troubleshooting and collaboration with field service teams.


* Utilize AutoCAD (intermediate) and Matlab for analysis when necessary.


* Maintain strong communication with customers to ensure transparency and timely updates.


* Collaborate on improvement actions across quality, engineering, and customer service.


* Support training, process documentation, and continuous improvement within the warranty cycle.

What Will Make You Successful? (Requirements)Education


* Bachelor's degree in Mechanical, Electrical, or related Engineering fields.


* Master's degree in Electrical Engineering (desired).

Experience & Technical Skills


* Experience in field service, customer support, warranty analysis, or technical service.


* Ability to interpret engineering drawings.


* Intermediate AutoCAD expertise.


* Knowledge of Matlab.


* Proficiency with Excel and Office Suite.


* Customer-facing experience and strong technical problem-solving abilities.


* Familiarity with BFO, Symmetry, Q2C, Mapics (for internal candidates).

Soft Skills


* Strong communication and negotiation abilities.


* Leadership, teamwork, and cross-functional collaboration.


* Customer focus and service orientation.


* Analytical skills and continuous improvement mindset.

Language


* Advanced English level required for technical communication.

What's in It for You? (Benefits)


* Competitive compensation package.


* Opportunities for career growth and leadership visibility.


* Access to technical and professional training programs (Safety, risk evaluation, BFO, Workflow, etc.).


* High-impact role focused on customer satisfaction and product performance.


* Dynamic environment with both office and hands-on re...