Technology Field Technician - SITECH

PRIMARY FUNCTION:

Responsible for providing customer support through the performance of on-site installations, diagnosis, troubleshooting, service, and repair of on-machine control systems.

 

Bilingual (Spanish/English) skills are preferred but not required.

ESSENTIAL DUTIES:


* Install Trimble 2D and 3D machine control systems and telematics hardware on Cat and non-Cat branded machines and the professional installation of Cat AccuGrade systems on Cat machines.


* Deliver quality technical assistance on time and ensure customer satisfaction


* Be the primary resource in providing on-machine installation, maintenance and on-machine training on construction heavy civil construction technology at the customer's site


* Ensure the operational quality of the system by documenting post-installation tests


* Provide on-site troubleshooting as requested by the sales and technical support organizations


* Provide high-level operator training to end-users


* Ensure that installation, training and other work necessary is completed on time


* Document and report field activities as well as being pro-active in creating process improvement


* Assist the GPEC Operations Team with tasks related to equipment shipping, receiving and handling


* Maintain and be accountable for inventory of all service parts and equipment by performing monthly inventory checks.


* Check the equipment and supplies required to perform the work scheduled, comply with PPE requirements, and otherwise prepare for duties.


* May perform repair both in the field and in the shop.


* Pre-Installation checkout of machine control systems prior to going to the field (complete electrical system, software and bill-of-materials compliance checkout).


* Uses computers for troubleshooting, upgrading proprietary manufacturer’s software, firmware and networks.


* Uses manuals, repair manuals, parts manuals, parts diagrams to troubleshoot Trimble and associated vendors' equipment.


* Uses hand & power tools to remove, install, replace, re-build, repair, & test parts/equipment on machine control technology equipment.


* Uses electronic test instruments and computers to reprogram equipment controllers.


* Uses tools to disassemble/reassemble parts or equipment; cleans parts with rags, cleaners, power washer; uses test equipment to make diagnostic checks; and uses powered equipment or tools to make repairs.


* Climbs up onto, under, & into vehicles to gain access to all parts of vehicle


* Physically moves items onto and/or off vehicle (control boxes, cables, sensors, receivers, masts, etc.) & then to move parts to locations for disassembly, repair, then back to the vehicle for reassembly.

 

MINIMUM REQUIREMENTS:

Education:

Associate degree or equivalent education and experience.

Work Experience:

At least one year of work experience.

Experience in construction and/or agriculture machinery where GPS and Laser gui...