Operations Manager

Compensation: $70,000 - $80,000 yearly

The Faust Hotel is coming back with purpose—historic bones, boutique standards, and a guest experience that feels intentional from the moment someone walks through the door.

We're looking for an Operations Manager who can run the day-to-day like an owner: hands-on, high standards, calm under pressure, and obsessed (in a good way) with service, cleanliness, and detail.

This is a hybrid role by design: Front Office Manager + Housekeeping Manager + Maintenance Manager, with strong support and partnership from the GM.

If you're the kind of leader who can walk a room, spot what's off, fix what's broken, coach the team, and still greet a guest like they're the only one in the building—this one's for you.

Responsibilities

Front Office Leadership


* Lead daily front desk operations: arrivals, departures, reservations support, guest communication, and lobby flow.


* Set the service tone: consistent, elevated hospitality with real personality (not scripted, not stiff).


* Own guest recovery: handle issues quickly, professionally, and in a way that earns loyalty.


* Maintain tight coordination with the GM on forecasting, pacing, and operational readiness (busy weekends, events, seasonality).

Housekeeping Excellence


* Own room and public space standards—every day, every shift, no excuses.


* Run the board: room status, readiness, early arrivals, late checkouts, and communication between FOH/HK.


* Conduct inspections consistently and coach to standard (details matter at the Faust).


* Build schedules that match occupancy and protect quality—smart labor, no chaos.


* Manage linen, amenities, chemicals, and inventories like it's your money.

Maintenance + Preventative Care


* Direct daily maintenance priorities and manage the preventative maintenance program in partnership with the GM.


* Keep rooms guest-ready: fix what's broken, prevent repeat problems, reduce out-of-order time.


* Coordinate with housekeeping leaders on defect tracking and room-by-room condition.


* Vendor management: know who's on site, what they're doing, and whether they're meeting Faust standards.

How You'll Lead

Team Development + Culture


* Hire, train, coach, and evaluate staff across Front Desk and Housekeeping (and maintenance coordination where applicable).


* Lead with presence—this is not a "from the office" job.


* Create a culture that's tight, respectful, and proud of the product: clean, polished, and guest-ready—always.

Operational Discipline


* Watch labor, productivity, and operational spend—protect the guest experience and the P&L.


* Track guest feedback trends, recurring issues, and performance metrics (cleanliness, readiness, response time).


* Ensure compliance with safety standards, health requirements, and employment guidelines.

What Support Looks Like (GM Partnership)

You will not be on an island.

The GM will support you wit...