Customer Support Specialist

Aliaxis exists to bring solutions to the world's water challenges and accelerate the transition to clean energy.

We are a global leader in high-quality piping & fitting solutions for use in building, infrastructure, industrial and agricultural applications across the globe.

Over 15,000 people work for us in more than 40 countries with 80 manufacturing sites.  

Rodney Industries

Since 1970, Rodney Industries has offered a wide range of high-quality products and services to the irrigation and mining industries.

Through their retailers and merchants around Australia and New Zealand, Rodney Industries are renowned for their expertise in producing quality products.

In late 2007, Rodney Industries joined Vinidex, one of Australia’s leading pipe and fittings supplier.

With the combined experience and resources, Rodney Industries continues to grow and provide high quality systems and solutions.

We make life flow with groundbreaking, high-quality products, connecting everything from water, gas, and energy throughout Australia. 
 

We are proud of our initiatives to reduce our carbon footprint, continuing to deliver the best solutions for our customers with minimal impact on the environment and a positive impact on our community.  We are looking for passionate people that want to be part of our journey and embrace the behaviours that we stand for: 


* We Dare to challenge the status quo, to innovate and to learn fast 


* We Care for the environment, our customers and each other 


* We Deliver by taking accountability for our decisions and actions 

What will you do

We have a fantastic opportunity for a Customer Service Officer to join our supportive and fun team.

This is a pivotal role where you will be the first point of contact for our customers, and the conduit working closely with our sales, drafting and production teams to ensure customer orders, quotations, delivery and technical enquiries are actioned promptly and efficiently to deliver the best customer experience.

Reporting to the Customer Service Team Leader, you are customer centric in everything you do and able to build strong relationships with customers and key stakeholders to problem solve to get the best outcome.

To set you up for success, you have a good eye for detail, are easy going with a positive outlook, can work as part of a collaborative team as well as autonomously when needed, to get the job done.

Your day to day includes but is not limited to:
 


* Monitor the customer service inbox and answer a high volume of customer calls, to provide a timely and efficient response to all enquiries.


* Daily processing of administration tasks such as preparing the mail, invoicing and processing credits.


* Raise and provide product pricing and quotations for all customers and in a timely manner in consultation as required with the Business Development Manager or General Manager.


* Liaise with the Production Team Leaders on time in full supply ...