Consumer and Community Banking AML/KYC Escalations Governance - Associate

As a part of the Consumer and Community Banking Escalations governance team you will drive strategic initiatives to ensure a robust governance of the AML/KYC process.

The Consumer and Community Banking AML/KYC Escalations Governance team partners closely with key stakeholders across Consumer & Community Banking (CCB), including Risk Officers, Compliance, Legal, and Operational teams.

As an Escalations Governance Associate you will play a critical role in the Data Validation Evergreen process.

This process ensures control reports are robustly reviewed on a scheduled and Adhoc basis.

This role requires strong project management stills, the ability to utilize different testing methodologies, and strong documentation skills.

Job Responsibilities:


* Review control reports on a scheduled and/or ad hoc basis, ensuring accuracy and completeness.


* Apply structured testing methodologies to selected reports.


* Oversee audit-worthy documentation for each review.


* Review, analyze, and enhance operational processes and workflows to maximize efficiency and control effectiveness.


* Develop, review, and enhance operational procedures, business documents, and Business Requirements Documents (BRDs) to support compliance and efficiency.


* Collect input from relevant stakeholders to identify successes and opportunities for enhancement.


* Coordinate with Risk Officers, Compliance Officers, Legal Advisors, and other partners on line-of-business and cross-functional issues, building strong relationships and collaborating effectively across teams.


* Prepare, present, and refine comprehensive reports summarizing key findings, recommendations, and actionable strategies for improvement.


* Maintain project plans, action trackers, and status reports; organize working sessions and follow-ups to keep deliverables on track.


* Manage multiple projects and competing priorities, ensuring timely and high-quality delivery of results.


* Execute autonomously, making sound decisions on day-to-day issues, and escalate project direction or scope decisions as needed.

Required Qualifications, Capabilities and Skills:


* Bachelor's degree in a business discipline or equivalent experience.


* 2+ yeas in financial services industry with experience in automation, controls, UAT testing, operational risk management, AML/KYC or equivalent subject matter expertise.


* Excellent analytical, problem solving, and critical thinking skills, with strong attention to detail.


* Demonstrated project management and organizational skills, with the ability to manage multiple projects and priorities.


* Experience in process improvement, documentation, and business requirements development.


* Proficient in Microsoft Office Suite (Word, Excel, PowerPoint), with familiarity in SharePoint and shared drives, including security awareness and access management.


* Excellent written and verbal communication skills, with the abi...