Technology Support Engineer

Propel operational success with your expertise in technology support and a commitment to continuous improvement.

As a Technology Support III team member in Commercial and Investment Bank, you will ensure the operational stability, availability, and performance of our production application flows.

We seek a motivated, highly dedicated, and articulate Engineer to safeguard and optimize live production for high-volume, high-frequency money movement application suites.

You will diagnose and resolve complex issues across multiple interfaces and upstream/downstream checkpoints, ensuring end-to-end reliability and client-visible SLA adherence.

The role demands clear communication under pressure, rigorous situational analysis, and disciplined execution that protects operational outcomes and reputational risk.

Encourage a culture of continuous improvement as you troubleshoot, maintain, identify, escalate, and resolve production service interruptions for all internally and externally developed systems, leading to a seamless user experience.

Job responsibilities


* Work collaboratively in teams and develop meaningful relationships to achieve common goals


* Monitor using tools such as: Geneos, Splunk, Grafana, App Dynamics, and/or Dynatrace is a must


* Provide production support in high-volume, high-frequency payments environments


* Manage incident Management, command, situational analysis, escalation, and rapid mitigation


* Communicate clearly and concisely with stakeholders and senior management


* Plan ownership, retrospectives, and problem-management cadences


* Working in shift environment of any 8-hour period within a 24/5 (08:00-17:00, 15:00-00:00, 23:00-08:00).


* Participate in weekend rotation on-call as required


* Participate in planned events, retrospectives, and problem-management sessions is expected.

Required qualifications, capabilities, and skills


* 3+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services


* U.S.

Citizen or Legal Permanent Resident having lived in the U.

S.

continuously for the past 7 years


* Working knowledge of development toolset to design, develop, test, deploy, maintain, and improve software


* Kubernetes, Kafka, Linux, and Wintel deployment and operational skills


* Continuous improvement mindset: automation, documentation, and SLA discipline


* End-to-end monitoring: metrics, logs, traces (Prometheus, Grafana, ELK/Splunk, OpenTelemetry, AppDynamics/Dynatrace).


* Proactive troubleshooting: anomaly detection, synthetic checks, canary releases, health endpoints; root cause analysis with clear corrective/preventive actions (CAPA).


* Strong SQL (MS SQL, Oracle) and NoSQL (MongoDB); data analysis for RCA and tuning

Preferred qualifications, capabilities, and skills


* Experience with one or more general purpose programming languages and/or automation scripting


* Worki...