Fraud Prevention Business Analysis Associate II - Issue Management

Embark on a rewarding and challenging career as a Business Analysis Associate II with our dynamic team.

You'll have the opportunity to make a significant impact by supporting process improvements, key initiatives and expanding your creative skills in a supportive and collaborative environment.

Join us and contribute to our mission while advancing your career.

As a Business Operations Analyst II, you will drive end-to-end issue management across Fraud Prevention (FP): identify process failures and control gaps, document and project-manage remediation and improvements, and prepare the business for assessments, control tests, audits, and regulatory exams.

You will partner with executive and senior leaders to ensure risks and controls are effectively managed.

Fraud activity could include issues from the following areas - credit card fraud, new account screening, online/electronic transactions, check/deposit holds and compliance closures.

You will be required to have advanced risk analysis, quality/control design expertise, exceptional communication and business acumen, strong project management, and poise in complex, high-stakes environments with competing priorities.

Job responsibilities



* Identify potential issues, perform in-depth root cause analysis, and provide clear and concise documentation of actions taken to resolve open gaps.


* Lead, develop, and execute project plans; manage open issues on an ongoing basis; evaluate progress; and escalate concerns to senior leadership to drive effective resolution.


* Provide ongoing business support in managing the lifecycle of existing processes, including conducting annual process, risk, and control reviews and analyses.


* Review and recommend new methods and procedures to improve operational efficiency and strengthen the control environment; to include process map documentation.


* Champion the continuous review of policies, procedures, and system functionality to enhance both the specialist and customer experience


* Troubleshoot and handle urgent, random injections and unforeseen requests, ensuring timely and effective resolution while maintaining business continuity.


* Serve as a consultant to identify opportunities, gather feedback, and communicate with stakeholders to mitigate risks, strengthen the control environment, and enhance the customer experience.


* Communicate effectively with site leadership and business stakeholders, including the ability to professionally challenge the status quo.


* Collaborate and build relationships with internal customers, support functions, and employees across various sites and work areas.


* Prepare documentation and evidence for internal/external audits and regulatory exams, and support remediation of any findings related to issue management.

Required qualifications, capabilities, and skills



* 5+ years in a financial services firm in any of the following areas: Fraud Operations, Consumer Lending, Credit...