Crisis Counselor/Specialist (Crisis Intervention)

Crisis Counselor/Specialist - Full-Time Days & NightsBe the Lifeline When It Matters MostLocation: Reading, PA
Pay Rate: $23 /hour
Schedule: Full-Time | 3rd Shift 12:00 am - 8:00 am; Tuesday - Saturday
Program: Crisis Intervention Program About the Role:When someone is in crisis, you'll be the calm, compassionate voice that guides them toward safety and support.

As a Crisis Counselor, you'll provide essential phone and mobile crisis services-conducting assessments, delivering interventions, and connecting people to life-changing resources.

If you're ready for meaningful work where every conversation can save a life, this is your calling.What You'll Do:Crisis Response & Assessment:


* Conduct comprehensive crisis assessments and triage for individuals in distress


* Provide immediate crisis counseling via telephone with skill and compassion


* Determine when mobile outreach interventions are needed


* Respond effectively to urgent situations with professionalism and empathy

Intervention & Support:


* Deliver evidence-based crisis interventions following best practice principles


* Provide service referrals and connect clients to appropriate community resources


* Conduct thorough aftercare follow-up contacts to ensure continuity of care


* Collaborate with local police and EMS services to coordinate emergency responses

Clinical Excellence & Documentation:


* Maintain high-quality, accurate clinical documentation including progress notes, treatment plans, and discharge summaries


* Complete all required insurance authorization documentation in a timely manner


* Prepare clear, concise reports that effectively communicate client needs


* Submit accurate payroll and billing documentation on schedule

Professional Development & Collaboration:


* Build and maintain strong working relationships with clients, families, and community partners


* Participate in agency committees focused on program enhancement


* Engage in ongoing training and professional development activities


* Contribute to internal quality improvement initiatives


* Work collaboratively within your team to ensure seamless crisis services

What We're Looking For:
Required Education (one of the following):


* Bachelor's degree in a behavioral health discipline and one year of experience in a behavioral health setting (Counselor)


* Master's Degree in a behavioral health discipline and three years of experience in a behavioral health setting ( Specialist)

Required Clearances:


* Pennsylvania Act 33 clearance (Child Abuse)


* Pennsylvania Act 34 clearance (Criminal Background)


* FBI fingerprint clearance


* Verification of exclusion from Medicaid/Medicare Exclusion lists

Essential Skills & Qualities:


* Strong knowledge of crisis intervention principles and behavioral health practices


* Excellent communication skills-both oral and written


* Ability to remain calm and focused u...