Vice President of Terminals and Guest Experience

About Us:

Welcome to the Raleigh-Durham Airport Authority, where we operate RDU International Airport, a vital hub connecting North Carolina to the world.

In 2024, our teamwork helped us serve 15.5 million passengers, generate a $24.1 billion economic impact, and our dedication to excellence has been recognized with a Top Five passenger satisfaction ranking in North America.

We're a tight-knit team where accountability and collaboration are our guiding principles, and safety is our top priority.

Whether your role is indoors or outdoors, you'll be part of a supportive environment that values your contributions.

We believe in investing in our people, offering competitive benefits and professional development to help your career take flight.

About You:

You embody core values that will play a pivotal role in connecting our community to places and the people who matter most.

Your commitment to continuous learning will drive innovation and growth, while your unwavering integrity ensures that our brand remains trustworthy and reputable.

Your respect for colleagues and clients alike fosters a collaborative and positive environment.

Your dedication to excellence in every task you undertake will elevate our brand’s standards.

Lastly, your team spirit will unite our efforts and amplify our collective success.

About the Role: 

Ready to be the captain of the guest experience at RDU? As our Vice President of Terminals and Guest Experience, you’ll pilot every touchpoint of our passengers’ journey across Terminal 1 and Terminal 2, blending operational precision with the warmth and attentiveness of world-class hospitality.

In this role, you’ll ensure our terminals run like a well-tuned aircraft, with smooth operations, high standards, and an unwavering focus on customer satisfaction.

You’ll chart the course for our guest experience strategy, guiding teams and programs that shape how every traveler experiences RDU.

We’re looking for a detail-oriented and personable leader who thrives on creating memorable moments, anticipates passenger needs, and brings a customer-first mindset to the airport environment.

You’ll be the co-pilot of hospitality excellence, championing a culture where every interaction feels welcoming, comfortable, and thoughtfully curated—just like a top-tier hotel in the sky.

Compensation:

Maximum – Based on experience

Minimum - $141,790

What You’ll Do: 

Terminal and Guest Experience Strategy:


* This role also ensures that all guest experiences align with RDU’s broader brand promise and is responsible for creating a seamless sense of place that reflects the spirit of the region while meeting global expectations for service quality.


* Develop and execute a unified hospitality strategy across all guest facilities, including Terminal 1 and Terminal 2, that enhances the guest journey and reflects the airport’s


* Drive consistency and excellence in operations, including cleanliness, service intera...