Patient Account Representative - Credit / Provider Level Balance

Join the Patient Financial Services, Insurance Credit/PLB team as a full-time Patient Account Representative.

Location: The VIC (18110 SE 34th Street - Vancouver, WA 98683)

Compensation: NE14 generally between $22.25-$$26.65 and placement in the range depends on an evaluation of experience.

Schedule: Monday through Friday, 8:00a-4:30p.

The Patient Account Representative team has the potential for off-site work after successful completion of training and meeting the requirements for working off-site.

This requires an employee to live in the local Vancouver, WA or Portland, OR area and have a secure home network with minimum upload (5 mbps) and download speeds (25 mbps).

Key responsibilities:


* Thoroughly and timely work credit and PLB records in work queues as defined by policies and procedures.


* Present unresolved concerns to Supervisor for resolution immediately with related documentation.


* Document account activity accurately and promptly during or immediately following each processed encounter.


* Responsible for the accurate and timely submission of credits


* Responsible for the analysis and necessary corrections of patient accounts as it pertains to refunds; posting errors; reversal of adjustments.


* Responsible for maintaining work queues.


* Responsible for telephone and/or written correspondence with insurance companies for refunds.


* Responsible for correctly identifying and updating various types of insurance entry information.


* Maintain basic understanding and knowledge of health insurance plans, policies and procedures.


* Make suggestions on improving Clinic procedures to improve billing accuracy and collections.

Requirements:


* High school diploma or equivalent.


* One-year minimum experience in health care accounting in a medical office required.


* Experience with private billing and collections regulations preferred.


* Experience with government, commercial, and third-party insurance contract practices and PLB processing procedures preferred.


* Keyboarding minimum 40 wpm.


* Accurate 10 key by touch.

Additional Information : Vancouver Clinic provides care across a wide range of medical decisions.

This includes care and opinions on vaccinations, reproductive health, end-of-life decision-making, and gender affirming treatment.

The ability to work, with or without reasonable accommodation, with a diverse population of patients and colleagues seeking or considering care in all areas, is an essential function of all positions at the Clinic.

Pay Range:
$21.28 - $29.78

The above information is intended to indicate the general nature and level of work required in this position.

It is not designed to contain or be interpreted as a comprehensive description of all duties, responsibilities, and qualifications required of those assigned to this job.

We offer a competitive Total Rewards Program.

Eligibility for benefits is dependent on factors such as pos...