Ops Support Specialist - Los Angeles

Company

Federal Reserve Bank of San Francisco

We are the Federal Reserve Bank of San Francisco — public servants with a mission to advance the nation’s monetary, financial, and payment systems to build a stronger economy for all Americans.

As part of the nation’s central bank, we are committed to understanding and serving the vibrant, expansive communities of the Twelfth District, which covers the nine western states of the U.S.

That means we seek and appreciate new perspectives and build opportunities to learn and grow.

At the SF Fed, we approach our work with integrity and a commitment to service.

Ops Support Specialist - Los Angeles

The Los Angeles Branch currently has an excellent Ops Support Specialist opportunity in its Cash operations.

The Ops Cash Support Specialist will have day-to-day responsibilities in the Cash Services function with a focus on departmental balancing and operations support.

To be successful in this role, you must have excellent oral and written communication skills, demonstrate leadership, produce quality deliverables, be able to take direction and work independently, and be able to manage your workload to meet department settlement and project timelines.

This role is a critical component to our team’s success.

It requires sound judgment, an eye for accuracy, and a strong compliance mindset to ensure adherence to operational standards set forth by the Federal Reserve System.

A successful candidate will have the ability to juggle multiple projects and initiatives simultaneously and to communicate effectively with Cash management and anticipate their needs.

If you have strong communication, analytical, attention to detail, technical, and problem-solving skills we would like to speak with you!

Location: Federal Reserve Bank – Los Angeles Branch (100% on-site) ​

950 South Grand Avenue 
Los Angeles, CA 90015

Work Schedule:

Monday to Friday 8:30am-5:30pm (This role requires flexibility to work additional hours as needed to meet business needs.)

Key responsibilities include but are not limited to:


* Maintain thorough procedural knowledge of specific areas of assignment and maintain proficiency with software and business applications that are needed to support Cash operations


* Utilize multiple systems in conjunction with standard office processes (i.e.

ECM, FedLine, USSS, US Mint)


* Work with Customer Support to resolve inquiries


* Initiate and maintain strong customer service relations with armored carriers, financial institutions, third-parties, and other FRB departments and offices


* Assist with department’s records management and ensure Cash Admin documentation is accurate, neat, orderly, and legible


* Complete Department Accounting Entries


* Complete Daily, Weekly and Monthly Reports


* Assist with management of coin activities including mint shipments, coin terminals, and on-site coin


* Review and Complete the Daily GL Account Balances


* Proc...