Watches and Jewellery Expert

Role Mission

The mission of the Watches & Fine Jewellery Expert is to embody and elevate the spirit of the Watches & Fine Jewellery Métier within the Maison.

As a specialist grounded in deep technical understanding and a profound appreciation for craftsmanship, bringing our timepieces and Fine Jewellery to life, translating complexity into clarity, and precision into poetry.

Guiding clients through the world of Watches and Fine Jewellery with warmth, humility and refinement, offering expertise that informs, reassures and inspires.

Shaping how the Métier is understood and experienced within the UK: nurturing client curiosity, strengthening team capability, and cultivating an environment where knowledge is shared generously.

Through storytelling, education and quiet mastery, you will contribute to the creation of a world‑class Métier presence at Maison 166.

Being a custodian of craft able to foster long‑term client relationships, elevating colleagues, and ensuring that every encounter with our pieces reflects the artistry and heritage of Hermès.

Key responsibilities

Client Engagement & Expertise


* Acting a s the primary in-store expert for Watches & Fine Jewellery, offering detailed explanations on complications, mechanisms, and technical craftsmanship.


* Conveying the artistry of timepieces and Fine jewellery through compelling storytelling rooted in heritage, technique, and client lifestyle .


* Supporting clients in developing a confidence and deeper understanding of the pieces, guiding them through selection with integrity and without sales-driven pressure.


* Partnering with Client Relationship Specialists on appointments, personalised follow-ups and long-term client relationship development.

Education & Knowledge Sharing


* Serving as a mentor to colleagues, elevating knowledge across the Maison through structured training and day-to-day guidance.


* Delivering clear, relevant training on Watches & Fine Jewellery product assortment, novelties and selling ceremony.


* Translating technical information into accessible and inspiring narratives for teams and clients.


* Staying current with market developments, collector trends, and innovations within both watches and Fine jewellery.

Collaboration & Business Support


* Providing feedback to Retail Merchandising and leadership teams on client interests, product performance and buying opportunities.


* Influencing assortment decisions by sharing meaningful client insights and expertise.


* Supporting in-store activations for the Watches & Fine Jewellery Métier, ensuring elevated and informed client experiences.


* Working closely with the wider Maison team to support appointments outside the Watches & Fine Jewellery Métier when required.

Operational & Technical Support


* Acting as the go-to reference for detailed specifications, objections handling, and any technical queries.


* Assisting Sales and Service Suppo...