Team Manager - WC

We're Hiring: Remote Team Manager - Workers' Compensation (WC)!

Step into a key leadership role as our Remote Team Manager - WC, where you'll drive strong outcomes in Workers' Compensation claims.

You'll lead a high-performing team, oversee claim investigations and resolutions, and ensure smooth, accurate, and compliant service across company, carrier, and account guidelines.

You'll also partner closely with senior leadership-supporting the VP and Assistant VP of Claims-to strengthen operations and elevate overall Service Center performance.

If you're a proactive problem-solver with a passion for people, process, and purpose...

✨ This is your moment.

This is your role.

This is your next big move.

✨

Lead.

Inspire.

Make an impact.


* Bachelor's degree or equivalent experience required


* Five or more years of progressive experience as a Claim Examiner, or the equivalent, demonstrating the technical expertise to handle the most complex cases with a high degree of judgment and discretion.


* Previous supervisory experience desirable


* Excellent verbal and written communication skills.


* Analytical ability.


* Good mathematical aptitude.


* Good organizational and interpersonal skills.


* Ability to effectively manage, supervise, and develop employees.


* Thorough knowledge of services being delivered by branch office.


* In-depth knowledge of insurance coverages, practices and negotiating skills.


* Familiarity with legal, medical and technical disciplines.


* Industry designations preferred but not required (IIA, AIC, AEI and/or CPCU)


* Where applicable, has passed state licensing requirements for line(s) of insurance handled.


* Settlement Authority: As noted in internal, client and or carrier guidelines.



* Establishes and communicates performance standards and objectives and conducts performance appraisals.

Administers corrective action with regards to any performance deficiencies in line with human resource policies and procedures.

Recommends/approves salary adjustments, promotions, transfers and dismissals.

Administers all company human resource policies and procedures, communicates to staff, and ensures compliance both for staff and self.

Counsels team members on educational and job opportunities which will enhance their career development; keeps staff informed of current trends, changes or new developments in the department and company with periodic meetings.


* Reviews, analyzes, and assigns losses to the appropriate claim examiner with directives.

Ensures all directives are executed appropriately.

Ensures workloads are balanced and in line with defined staffing models.

Makes recommendations to improve productivity and ensure timely closures.


* Reviews files daily to provide instruction for further requirements needed based on best practice standards.

Assists with reserve recommendations and approvals.

Coaches personnel on investigations, damage/medical eval...