Global Home Solutions Customer Experience Intern STP26

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Be part of an inclusive environment in which you canco-create solutions to key challenges in the industry, learning from our experts.

Take your creativity and innovation to another level while enjoying a paid internship with flexible hours and interactive workshops.

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Department and Project description
In Home Solutions, our mission is to make homes more efficient, resilient and sustainable through an unparalleled omnichannel network for customers who love our brand.

We are looking for a passionate and creative intern who is eager to learn and contribute to driving Customer Experience across our division, working on exciting projects that will help shape the future experience of our customers.

What will you learn?

Customer Experience - Main Responsibilities


* Drive customer experience across the organization through data, insights, and communication at all levels, helping to reinforce a customer-first and customer-centric mindset.


* Support the Customer Satisfaction & Quality team in:
+ Customer Experience research, data gathering and analytics, identifying opportunities that enhance overall customer experience.
+ Conducting customer research / customer panel projects using internal or external data.
+ Preparing and sharing customer insight reports with stakeholders, providing recommendations to improve the customer journey.
+ Leading or supporting the implementation of CX initiatives across the division/region.


* Establish best practices and communities of practice, helping to set up and maintain internal knowledge bases to create efficiencies in existing processes and support hubs/countries.


* Support the setup and follow-up of performance dashboards, providing insight into touchpoint performance for internal teams and helping to communicate findings across the organization.


* Drive change management toward new ways of understanding and using customer feedback (e.g., NPS, NSS, Net Sentiment).

Are you who we are looking for?


* Grade or Master's student in Business Administration, Management, Engineering, Communication, Marketing, or a related field.


* Proactive, self-starter and a resourceful problem-solver.


* High sense of responsibility, with strong ownership and follow-through.


* Analytical and critical thinking, with the ability to propose disruptive ideas.


* Organized, able to create well-structured and digestible presentations.


* Inclusive, comfortable working in diverse and international teams.


* Interest in Digital (Marketing, Business Models, etc.).


* Proficient in Microsoft Office (Excel, PowerPoint, Word); other tools are a plus.


* Passionate about deliverin...