Deputy Manager - Learning Services

To support the Learning Services team in the effective delivery of overall coordination for sessions and Catalog Management across different Academies & Regions.

The person will be responsible for taking care of end-to-end training coordination, basic reporting requirements, consultative support & campaign support along with acting as an ambassador and consultant of Learning Standards.

Key Tasks:



* Publication, Modification & Deactivation of training in LMS System (My LearningLink) and enrolling users as required for all global catalog


* Monitor regular changes on the tool & process and update stakeholders and requestors about the changes


* Ensure meticulous testing of the courses for better Learner Experience


* Advocate and Ensure Global Governance of Catalog Standards


* Acting as a consultative business partner, facilitate, and liaise between requesters and stakeholders


* End to end PO and chargeback management


* Manage Flagship Programs & end to end Campaigns.

Starting from nomination to tracking completion and reporting


* Maintenance of MLL Catalog & sanity


* Drive Process related Training


* Suggest, Drive, and Implement - Continuous Improvements Projects, Enhancements and Change requests


* Manage Global assignments for Campaigns and Drives


* Contribute towards UATs for LMS Release Feature and vendor integrations


* Ensure that KPIs and Metrics are met as per the standard definition


* Manage Communication - To contribute to Learning Services communications using a variety of mediums, mail, Intranet, meetings etc.


* Effective Enquiries Management and provide high quality customer service


* To keep up to date with current thinking on training practice and methods; e-learning development technology

What's in it for you:


* Graduate between 2 to 4 years of experience; preferably in Learning & Development function Experienced in handling and coordinating training sessions globally


* Ability to monitor and interpret the learning/training requirements


* Excellent interpersonal skills


* Excellent personal and time management skills


* Excellent communication skills, both verbal and written


* MS Tools skills

Let us learn about you! Apply today.

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