Onsemble Customer Success Leader

Do you have a passion for business and a leadership mindset? Are you eager to help shape how the world around you interacts with AI-native software? Do you enjoy connecting with others and enabling customer success ? If so, then we'd like you to join our dedicated team as Onsemble Customer Success Leader .

About the Role:

The Onsemble Customer Success Leader ensures l ong-term customer value across the Onsemble platform.

Partnering closely with contractors, internal te ams, and field teams across Hajoca, they bridge the gap between the everyday business needs of the field and how we build and deliver our product at Onsemble .

This hands-on leadership role manages, designs, and executes our customer success strategy, building repeatable enablement systems that save time and drive measurable gross profit growth and customer loyalty.

In this role, you will:



* Promote Customer Activation & Growth
+ Own contractor onboarding and activation across pilot and scale-up Profit Centers.



*
+ Implement strategies to drive repeat product usage, ensuring contractors move from trial to habit.
+ Establish clear success metrics (orders, AOV, GP%, order frequency, lines per order, etc.).

Analyze performance data and implementappropriate strategiesfor optimization.
+ Identify and pursue expansion opportunities within each Hajoca Profit Center (PC) and across regions.
+ Translate early wins into scalable playbooks that drive consistent best-in-class results.


* Enable Hajoca Profit Centers
+ Partner directly with Profit Center Managers, counter teams, and Region Managers to embed Onsemble into daily workflows.



*
+ Design and implement train-the-trainer models that empower locations to own product adoption.
+ Ensure Onsemble supports Hajoca's "BFRND" ambition - being the Best & Favorite Right Now Distributor.
+ Reinforce alignment between contractor success and PC-level financial performance.


* Represent the Voice of the Customer & Enable Feedback Loops
+ Build structured feedback loops between contractors, PCs, and internal Product, Sales, and Engineering teams.



*
+ Translate field insight into clear product priorities.
+ Identify friction points and areas for improvement in onboarding, search, quoting, fulfillment tracking, and integrations.



*
+ Ensure we are solving real operational pain - not theoretical workflows.



* Ensure Success & Operational Excellence
+ Design scalable onboarding flows and enablement materials.



*
+ Build dashboards and reporting that measure activation, adoption, and ROI.
+ Establish clear accountability across cohorts and scale-ups.



*
+ Improve internal processes for tracking contractor engagement and Profit Center relationships.
+ Act with urgency and ownership in resolving customer-impactin...

Hajoca Corporation Job 9254 by eQuest