Compliance Risk Management Lead- Vice President

Bring your Expertise to JPMorgan Chase.

As part of Risk Management and Compliance, you are at the center of keeping JPMorgan Chase strong and resilient.

You help the firm grow its business in a responsible way by anticipating new and emerging risks, and using your expert judgement to solve real-world challenges that impact our company, customers and communities.

Our culture in Risk Management and Compliance is all about thinking outside the box, challenging the status quo and striving to be best-in-class.

Job Summary:

As a Compliance, Conduct and Operational Risk (CCOR) Customer Service, Lending & Card Operations Compliance Risk Management Lead - Vice President, you will provide independent oversight, assessment, and challenge of the processes, risks, and controls across Consumer and Community Banking (CCB) Operations for Customer Service, Lending & Card Operations.

You will execute responsibilities under the CCOR Framework and serve as a key point of contact for operational risk and regulatory compliance matters.

This role requires deep knowledge of consumer regulations and the ability to collaborate across departments to enable business success in a controlled and compliant manner.

Jo b Responsibilities:


* Demonstrate professional experience and strong knowledge of consumer regulations (e.g.

Unfair, Deceptive, or Abusive Act or Practices; Equal Credit Opportunity Act/ Regulation B, Regulation Z, Fair Credit Reporting Act).


* Assist in the development and execution of a comprehensive CCOR program to manage regulatory exposure from Customer Service and Lending & Card Operations activities; ensure robust Second Line oversight across relevant businesses and products.


* Provide oversight and independent challenge of changes to business processes, risks, and controls stemming from industry, regulatory, or strategic initiatives.


* Perform independent assessments of compliance and operational risks using the CCOR framework; including risk assessments, design and execute monitoring and testing routines to identify control gaps and emerging risks, and escalate as appropriate.


* Review compliance policies, procedures, and bulletins to ensure alignment with regulatory obligations and Firm requirements.


* Analyze compliance and operational risks to recommend process, control enhancements, and system changes.


* Leverage Artificial Intelligence/Machine Learning (AI/ML) and data analytics to understand business data and technology flows; analyze complex processes and develop oversight routines for monitoring, detection, and reporting.


* Influence and collaborate with Business, Legal, Controls, Risk, Operations, Technology, and Model Risk teams to ensure effective CCOR guidance, control design, testing scope, and sustainable remediation plans.


* Participate in independent monitoring of risk metrics, data, and review and assessment activities.


* Support regulatory exam, audit, and substantive testing inquir...