Client Success Manager

As a client success manager with the RCM team CSM will be responsible for:

-Evaluating the clients billing needs.
-Creating and educating clients on best practice workflow.
-Responsible for data base set up content in the software to ensure best billing practices workflows.
-Coordinating all practice billing activities with physician practice and RCM billing teams.
-Work closely with the Implementation team assigned to ensure proper system build and billing setup.
-Process clearing house enrollment and assist the physician practice to set up EFT as desired, EDI and ERA enrollment
-Responsible to set up the client’s system and train staff on using PrognoCIS software based on their workflow using best billing practices.
-Daily tracking of operational elements of physician practice to include: encounters (open/closed), timely claims processing, timely and accurate payment posting, monitoring of un-posted payments, billing questions, clearinghouse reports, weekly go-live follow up.
-Establish and maintain a working relationship with physician practice.
-Proactively analyzes the client’s financial health on a monthly basis to identify reimbursement trends, patterns of denials and to develop an intimate understanding of the factors that are contributing to the clients’ financial performance.
-Making workflow recommendations to both customer & internal RCM team to improve back office operation.
-Creation of Month End Reporting and submission to provider practices
-Research, document & train billing teams on specific insurance, coding and documentation requirements.
-Research and share billing information pertinent to States and Insurances