Housing Concierge

Housing Concierge

Earn £12.60 ph or Salary £24,638 pa, and great benefits including Health Cash Plan

Permanent, Full time (37.5 hpw)

Stockton-on-Tees

We can’t offer a CoS for this role

Home, a place where you belong

Calling all night owls! Prefer staying awake and working through the night rather than snoozing away like the rest of us?  We’re looking for a dedicated night worker who won’t fall asleep on the job!

Here at Home Group, we look after vulnerable customers, but also those with quite complex care needs.

Your job will be to make sure our customers are safe, our buildings are secure and pleasant places to be, and that we get on with our neighbours.

What’s in it for you?

34 days leave, pro-rated (including bank holidays and a “me day”)

Paid time off for volunteering

Matching Pension contributions (up to 7%, with life assurance of 3x Basic Salary)

Save up to £1140 yearly with our health cash plan, covering dental, optical, and therapies

Career path with development and an excellent training package

Excellent benefits and rewards including supermarket discounts and travel expenses

What you’ll do


* Walk around the building checking CCTV, fire doors and communal areas


* Greeting customers and visitors, picking up repairs or cleaning


* The first line of support for our customers when our wider team or their own support network isn’t around to help!


* Monitor and respond to incidents calmly, quickly and fairly


* Work with colleagues and partners to manage anti-social behaviour

Why join us

This is more than a job – it’s a place where you feel valued.

With our learning and development offer, and support from friendly colleagues, you’ll make a real difference every day! If you’re ready to leave behind the ordinary, do something that really matters. Be part of one of the UK’s top 10 Great Places to Work!

You have


* Calm under pressure with great communication skills


* Passion and experience in supporting others, either personally or professionally


* Good judgement and clear communication


* You recognise when things are about to go wrong and are confident intervening in a sensitive way. 


* To get from A to B, you’ll need a vehicle insured for business purposes.

The great news is that we’ll pay your mileage! 

Stronger together

We do our best work when we’re ourselves.

That’s why inclusion, wellbeing, and our diversity networks help make Home Group a great place to work! 

The practical bits


* Travel between different services to help support or customers across Teesside.


* Working some days but mostly nights on a 4 on 4 off rotation


* Although you’ll work nights / lone work, we do get together regularly [in the daytime] for training and team meetings


* Able to use technology to monitor CCTV, update records and communicate with colleagues


* You’ll need an Enhanced DBS check done (we pay for it)

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