Director, Operations Support - 1st Shift/Onsite and Travel

Logistics at full potential.

At GXO, we're constantly looking for talented individuals at all levels who can deliver the caliber of service our company requires.

You know that a positive work environment creates happy employees, which boosts productivity and dedication.

On our team, you'll have the support to excel at work and the resources to build a career you can be proud of.

Logistics at full potential.

At GXO Logistics, we're always looking for top-level leadership to keep our operations running smoothly.

As the Director of Operations Support, you will develop and lead training of the One GXO Way across the Supply Chain operations.

You will find yourself immersed in a rapidly growing environment fueled by achievement and a tenacious team spirit.

Become a part of our growing, dynamic team and we'll help you develop your career to a level that will exceed your expectations.

Pay, benefits and more.

We are eager to attract the best, so we offer competitive compensation and a generous benefits package, including full health insurance (medical, dental and vision), 401(k), life insurance, disability and the opportunity to participate in a company incentive plan.

What you'll do on a typical day:


* Document training modules, execute training plans, track completion and monitor effectiveness of training program


* Plan and execute the One GXO Way learning program


* Prepare detailed plans including activity definition, task sequencing, resource requirements and duration estimates


* Run entire life cycle of the program from inception to ongoing execution and improvement, including management, documentation, process workflows, work plans and reports


* Work creatively with key clients, including senior level sponsors, partners and vendors, to define program scope and ensure timely delivery of all program components


* Participate in the development, implementation and assessment of program health-checks, 'Go-Live' readiness, lessons learned and post-mortem reviews


* Monitor and communicate progress, collaborate with key clients to publish status reports and handle and report on issues and action items


* Keep up with relevant industry knowledge, such as organizational learning and development approaches and technologies, warehousing, 3PL and supply chain and project management practices, to ensure a continually evolving and improving learning curriculum

What you need to succeed at GXO:

At a minimum, you'll need:


* 7 years of experience leading large-scale programs


* Experience in implementing change management initiatives and training programs


* Proficiency in Microsoft Office, Visio, Access and Project; ability to learn and achieve proficiency in new software applications

It'd be great if you also have:


* Bachelor's or master's degree


* Certified Professional in Learning and Performance (CPLP) and Certified Professional in Training Management (CPTM) certifications


* Availabili...