Associate Director, Infrastructure End User Services

Associate Director, Infrastructure End User Services

Job Description

Join the team behind iconic brands like Huggies®, Kleenex®, Cottonelle®, Scott®, Kotex®, Poise®, Depend®, and Kimberly-Clark Professional®.

 At Kimberly-Clark, it’s all here for you—innovation, growth, and the chance to make a real impact. 

You’re not the person who will settle for just any role.

Neither are we.

Because we’re out to create Better Care for a Better World, and that takes a certain kind of person and teams who care about making a difference.

Here, you’ll bring your professional expertise, talent, and drive to building and managing our portfolio of iconic, ground-breaking brands.

In this role, you’ll help us deliver better care for billions of people around the world.

It starts with YOU. 

In this role you will:



* Define and execute the enduser services strategy aligned with digital workplace, infrastructure, and security roadmaps. 


* Establish global service standards, operating models, KPIs, and SLAs for enduser infrastructure services. 


* Ensure services meet experience, availability, performance, and compliance expectations across regions. 


* Own endtoend service delivery for enduser infrastructure services, including incident, problem, change, and service request management. 


* Lead operational reviews, root cause analysis, and corrective actions for highimpact or recurring service issues. 


* Ensure operational readiness for platform upgrades, service transitions, and enterprisewide initiatives. 


* Oversee services supporting enduser computing, workplace technologies, virtual desktop services, collaboration enablement, and executive/critical user support. 


* Partner with engineering and EUX teams to ensure smooth lifecycle management, standardization, and modernization of services. 


* Champion consistency, reliability, and usability across all enduser touchpoints. 


* Drive improvements in employee experience through service analytics, automation, selfservice, and proactive support models. 


* Leverage insights from incidents, feedback, and usage data to reduce friction and improve service outcomes. 


* Support adoption of AIenabled support and operational tooling where appropriate. 


* Lead strategic relationships with managed service providers, OEMs, and outsourcing partners delivering enduser services. 


* Ensure vendor performance, financial accountability, and continuous improvement. 


* Coordinate globally distributed providers to deliver a unified, followthesun support experience. 


* Lead, coach, and develop a globally distributed team of managers, service leads, and partners. 


* Act as a senior point of contact for enduser service performance, risks, and improvement initiatives. 


* Communicate service health, trends, and outcomes to senior leadership with clarity and transparency. 

 

Abo...