Executive - Supply Chain

Executive - Supply Chain

Job Description

You were made to create Better Care for a Better World: as a person, you’re a problem-solver – a connector – someone who thrives on creating order from complexity and driving continuous improvement.

You see the big picture while mastering the details, ensuring that every product, process, and partnership flows with precision and purpose.

You live your life in alignment with the highest values of integrity, efficiency, and collaboration, always working to turn today’s challenges into tomorrow’s success stories.

In this role, you’ll help us deliver better care for billions of people around the world.

It starts with YOU.

In this role, you will:



* Responsible for distribution Cost, Order Management, Transportation Management, Customer Service and related MIS.


* Leading CS&L team to ensure business KPI’s delivery


* Responsible for managing various aspects of OTC Function such as Order handling


* Planning, Dispatch Planning, Logistics coordination and Invoicing


* Responsible for E2E process from Order management to Last mile Delivery.


* Leading & handling the entire cycle of Order management system with Distributors for PAN India (Biz: Hotel Properties, Direct Customers & Distributors)


* Responsible for E2E Customer Service operation which includes order & stock visibility, allocation & in-transit stock visibility, damage-shortage issue resolution, debit-credit note management.


* Responsible for daily transportation planning and coordination including appointment-based deliveries.


* Monthly transporter review to ensure on time delivery, areas of Improvement, Cost optimization and other issue resolution.


* Cross functional coordination with internal (Sales, Marketing, Finance, Tax, SAP, etc.) & external (Customers, Transporters, other Logistics partners, etc.) stakeholders for various Logistics activities and processes


* Supply Network Planning for 300+ delivery locations with Targeting OTD , OTIF as per objective


* Route wise transportation management


* Partnering in Logistics digitalization journey to improve work process and enhance customer experience like Order management tool implementation, Auto dispatch details sharing with customer, shipment delivery alerts.


* Responsible for E2E Insurance claim settlement


* Partnering with Planning & Manufacturing team to ensure 79%+ IN FULL delivery.


* Daily routine dispatches planning & MIS reporting


* Responsible for managing 1.5 Cr local transportation cost annually


* Drive various  time / cost savings initiatives


* Monthly freight provision & Month end closing management


* Responsible for daily MIS like Daily Order status report, Sales report, pending order report, etc.


* SPOC for CS&L,SAP activities & Key Accounts Management.


* Return management from customers.

About You

You perform at the highest level possible, and you appreciate...