CLP Consultant

The Global CLP consultant will serve as the single point of contact (POC) for the Continuous Listening Program (CLP) globally for any new surveys and concerns for survey owners.

This role will involve liaising, and being the first line of contact for stakeholders and vendors, ensuring governance of the CLP system and program, and driving global initiatives with a strategic mindset.


* Act as the primary global POC for CLP, including stakeholder and vendor management.


* Collaborate with internal teams (HR, IT, Survey Owners, Other Stakeholders) and external partners (Qualtrics) to ensure seamless operations.


* Govern and manage the CLP system globally, ensuring compliance with organizational standards.


* Oversee governance of the overall CLP program and maintain a global approach to problem-solving.


* Lead program execution: track deadlines, perform risk analysis, manage timelines, and ensure successful project delivery for all program


* Facilitate and lead global meetings, including survey launch sessions, and manage change effectively.


* Communicate complex data insights in a clear and actionable manner for diverse audiences.


* Serve as the POC for global CLP audits, ensuring adherence to compliance requirements.


* Act as a consultant for any new surveys guiding the requestor on the offerings, options and use cases


* Act as a consultant to current survey owners for any concerns/feasibility checks/and remodeling


* Work with Qualtrics and COE to understand new features and how it would empower our current program


* Drive lifecycle survey enhancements and continuous improvement initiatives.


* Manage cyclic survey processes (planning, creation, launch, analysis).


* Design and configure surveys using advanced features such as branching logic and skip logic.


* Execute survey launches and manage distribution strategies effectively.


* Build interactive dashboards and visualizations within Qualtrics for actionable insights.


* Address and resolve all process and tool-related queries raised by global teams.


* Own the CLP ticketing support and drive KPIs


* Analyze and implement global changes in staging and production environments in collaboration with technical support.


* Apply global configurations and manage tool upgrades (e.g., EJA, AI, Action Tracker) from both functional and technical perspectives.


* Conduct periodic audits to ensure 100% compliance with global standards.

Let us learn about you! Apply today.

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