Community Manager - Lehigh Valley, PA

Fully supporting our customers' success requires a commitment to support the community's success.

The Community Manager role within the Community and Business Development organization will report to the Community Director in one of our five Consumer Banking Divisions.

This role will play a crucial role in supporting our commitment to our customers' success and the success of the community.

The broader team's focus is to grow One Chase business opportunities within underserved communities and across diverse segments.

The team will also create integrated, actionable financial health roadmaps to help our communities thrive.

As a Vice President - Community Manager in Consumer Bank, you will work in the field, develop a community outreach and engagement program, and collaborate with various teams within Chase to ensure your local community benefits from the full suite of resources we have to offer.

You will be responsible for growing One Chase business opportunities within underserved communities and diverse segments, creating integrated and actionable financial health roadmaps, and building relationships to ensure financial education and product solutions are accessible to all within your assigned community.

Job responsibilities


* Develop a community outreach and engagement program that builds community relationships with proven ability to make business development calls (70% external, 30% internal)


* Leverage national community playbook (i.e., activation plan) to engage the community in a meaningful way, and complimenting the curriculum with local programing and events to host in branches


* Build and manage the community engagement calendar, facilitate (and/or co-facilitate) regular financial health workshops, Chase Chats and community events in the branch


* Own execution of the events end to end from event outreach, in-branch awareness, customer and community enrollment


* Report results based on event surveys to inform national community teams on opportunities for improvement


* Partner with Branch Managers, Bankers and OneChase Partners on customer engagement, referrals from events and adoption of financial product solutions, and with Global Philanthropy to ensure a collaborative approach to events


* Act as a Culture Carrier and steward of inclusion in the branches by supporting employee development and BRG partnership

Required qualifications, capabilities, and skills


* Proven leadership experience with ability to influence across the firm and in the community


* Heavily organized and with strong event coordination and project management skills


* Ability to build strong relationships with clients, peers, partners and contacts


* Executive presence with strong presentation skills in small and large / public group settings


* Self-starter with a proactive approach, strong time management and prioritization skills and a passionate, authentic, and bold team player


* Strong analytical, ...