Sr Systems Engineer

Sr.Systems Engineer

 

Job Duties and Responsibilities:


* Perform application installations, upgrades, and product maintenance for existing customers.


* Troubleshoot application upgrade issues, perform problem analysis, diagnosis, and remediation—including critical events.


* Create and maintain upgrade documentation and standardized processes.


* Prior knowledge of EHR application support and upgrades and knowledge on Paragon application would be added advantage.


* Build strong, positive relationships with customers and project team members.


* Plan, prioritize, and execute assignments within deadlines.


* Coordinate and ensure compliance with change control policies and processes.


* Handle incidents and service requests, ensuring timely resolution and communication.


* Support deployment of pipelines using GitHub for continuous integration and delivery.


* Participate in rotation shifts, including nighttime and weekend coverage, to support production environments and ensure 24/7 availability.

 

Knowledge, Skills and Abilities

The following skills or knowledge are beneficial to the success of this role:


* Strong Knowledge and experience with Windows operating systems and IIS administration


* Familiarity with PowerShell and writing scripts to perform application installs / uninstalls.


* Working knowledge of VMWare, Active Directory and networking fundamentals.


* Experience with Azure services, including resource management and monitoring.


* Hands-on experience with Azure DevOps and GitHub Actions for CI/CD workflows.


* Excellent communication skills.


* Strong problem solving skills.


* Well organized, detail oriented, self starter, able to work independently.


* Ability to learn and communicate new technologies effectively.


* Understanding of software and hardware implementation methodologies.


* Ability to identify and recommend best solutions to discovered problems or deficiencies.

 

Education:


* BA or BS degree in computer science, engineering, information systems/technology, and/or other relevant combination of training and work experience.


* Microsoft AZ-900 Certification is recommended.

 

Requirements


* Ability to communicate effectively with all levels of staff and management.


* Ability to explain technical concepts to non-technical individuals.


* Willingness to work during nighttime hours for production environments upgrades.


* Minimum of 2 to 3 years of related experience in systems engineering or similar roles.