Rooms Manager

About Us

The Hyatt Regency on the Hudson located in downtown Jersey City sits on a beautiful pier overlooking the New York City Skyline.

Our hotel is one of the oldest in the area and has great guest stories and experiences to share.

We are located in the business district of Jersey City; home to residents and many businesses.

Hop on the Hudson Bergen Light Rail located 1 block away for a quick trip to our local Newport Center Mall, home of a variety of Brand Name Stores such as JC Penny, Macys and Kohls, AMC Movie Theatre and a huge selection of food court attractions.

Come and be part of our team, at the Hyatt Regency we embrace our associates with the help of our company culture, HEI Loves.

With HEI Loves we offer amazing benefits to our team and they get better and better each year.

HEI appreciates and supports our individuality and once you join our team; you become apart of our family and we become apart of yours.

Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information.

You may be the perfect candidate for this or for other roles within our organization!

We value U.S.

military experience and invite all qualified military candidates to apply.

Overview

Ensure that the guest service standards of the guest arrival, departure, and any other guest contact experience are met through optimal training, staffing, and supervision of labor, efficient management of operating supplies, and proactive monitoring of guest service scores and comments.

Essential Duties and Responsibilities


* Supervise all Rooms Department Managers on daily, weekly, monthly, and annual basis.

Create action plans related to property strategic plan.


* Develop Rooms Division budget and revenue forecasts.


* Develop and implement controls for expense management.


* Utilize labor management tools to schedule and control labor costs.


* Interview, hire, train, develop, recommend performance evaluations, resolve problems, provide open communication, and recommend discipline and/or termination when appropriate of staff members.


* Communicate both verbally and in writing to provide clear direction to staff.


* Interact positively with customers and take action to resolve problems to maintain a high level of customer satisfaction and quality.


* Ensure compliance of Rooms Standard Operating Procedures and Policies.


* Comply with attendance rules and be available to work on a regular basis.


* Perform any other job-related duties as assigned.

Qualifications and Skills


* Minimum 2 years of room division experience, preferably in both Front Office and Back of House


* Communicate well with guests and associates.


* Must possess thorough knowledge of all Rooms Division operations and ...