German Order Management Intern

About the company

Work and grow your career at Schneider Electric!

Schneider Electric's purpose is to empower all to make the most of our energy and resources, bridging progress and sustainability - we call this Life Is On.

Grow and expand your career at Schneider Electric! Our goal is to provide digital energy and automation solutions for energy efficiency and sustainability.

We combine the world's leading energy technologies, real-time automation, software and services into integrated solutions available in homes, buildings, data centers, infrastructures and industries.

We are committed to our core values: #innovation #equality #sustainability.

For more information about us, click onhttps://www.se.com/ww/en/purpose/

Join us, be part of creating a sustainable future with Schneider Electric's energy and digital solutions! We are currently recruiting for a Field Services Order Management - Entry level colleague in our newly created Service Hub to lead and support our teams in different countries.

What you will do:

The key responsibilities of the Field Service Order Management Intern are to ensure Service Orders & Contracts are well created and booked according to Customer's Purchase Orders.

Ensuring all relevant detailed information are correctly recorded to allow the field service execution team to properly implement the service delivery.

For Flow business the Order Management Intern will also execute the order (End to End cycle from order booking until order completion, including Gross Margin control).

Review Customer's Purchase Orders and validate the following information


* Installed Products are eligible and correct for services


* Bill to Accounts and Installed at accounts are correct and active with payment condition


* PO validation process is followed (Matching pricing with price list or service quote, PO booking checklist is completed, credit and risk review)

Book and set billing plan


* Enter and book Service Orders and Service Contracts in ERP system (SAP, Oracle or alternative country ERP)


* Ensure all contract information are transferred


* Set appropriate billing plan in the system to ensure proper invoice generation


* In case of request for cancellation: inform Services Execution, team and Terminate Service Orders and Contracts


* Issue a credit request if needed

Post Booking Executions


* Apply Service Entitlements and Project management Plans to the proper Service Contracts


* Create Service Work Orders associated to service orders with good understanding of scope of work


* Ensure that estimates are entered in ERP, and labor estimate time in the Work Orders


* Provide booking confirmation to the customer or SE project managers


* For flow business:
+ Manage orders and coordinate with planner, spare parts and logistics teams, suppliers, sales and customers in order to ensure service is performed on time and no products are damaged
+ Notify app...