Telecom / Security System Field Service Engineer

A Telecom / Security System Field Service Engineer is responsible for installing, configuring, testing, troubleshooting, and maintaining telecommunications and low-current security systems at client sites.

The role ensures high system availability, optimal performance, and compliance with project specifications and industry standards.

Installation & Commissioning


* Install and configure telecom systems such as:



* Structured cabling (fiber & copper)


* PABX / IP telephony systems


* Network switches (CISCO / JUNIPER / RUGGEDCOM / MOXA), routers, and wireless equipment.


* Radio (Tetra / UHF / VHF / Aviation)


* Server / SQL configuration

Install and integrate security systems in accordance with HCIS and ARAMCO specifications / guidelines including:


* CCTV (IP & Analog)


* Access Control Systems


* Intrusion Detection / Alarm Systems


* Public Address (PA) / Voice Evacuation systems


* Gate barriers, turnstiles, intercoms


* Road blockers

Perform system commissioning, testing, and final acceptance procedures.

Maintenance & Troubleshooting


* Conduct preventive and corrective maintenance on telecom and security systems.


* Diagnose and resolve hardware, network, and software-related faults.


* Respond to service requests and site emergencies within defined SLAs.


* Generate service reports, fault logs, and maintenance documentation.

Technical Support


* Provide onsite technical support to customers and internal project teams.


* Assist in system upgrades, firmware updates, and configuration changes.


* Train end-users on system operation and basic troubleshooting.

Documentation & Reporting


* Prepare site surveys, installation drawings, and BOQs.


* Maintain accurate service records, test sheets, and as-built documents.


* Ensure compliance with company policies, quality standards, and safety requirements.

Coordination & Communication


* Coordinate with project managers, contractors, and vendors during installation phases.


* Communicate system issues and solutions clearly to non-technical stakeholders.


* Attend client meetings for technical clarifications and progress updates.

Technical Skills


* Strong knowledge of low-current systems (CCTV, ACS, IDS, PA, etc.).


* Understanding of IP networking (VLANs, routing, TCP/IP).


* Ability to read technical drawings (AutoCAD, schematics).


* Experience with fiber splicing, OTDR testing, and cable termination.

Soft Skills


* Problem-solving and analytical mindset


* Excellent customer service and communication


* Ability to work independently in field environments


* Time management and task prioritization

Qualifications


* Diploma or bachelor's degree in electrical / Electronics / Telecommunications Engineering.


* Relevant certifications preferred:



* CCNA / CompTIA Network+


* CCTV or Access Control vendor certifications (e.g...