Customer Marketing Manager

Profisee is entering its next phase of growth, with an expanding customer base and increasing focus on long-term customer value.

The Customer Marketing Manager will deepen engagement across our customer base, help customers realize the full value of Profisee, and systematically turn satisfied customers into advocates and expansion opportunities, working within the Product & Customer Marketing team and in close partnership with Customer Success, Sales and Revenue Marketing.
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This role will be accountable for building and scaling Customer Marketing programs across the full customer lifecycle, with a strong emphasis on advocacy, community and expansion pipeline.

It will also serve as the program owner for Profisee's Customer Advisory Board (CAB), a rotating group of executive-level champions at strategic customers who provide feedback on our roadmap and broader market needs.
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The Customer Marketing Manager reports to the Head of Product & Customer Marketing.

This role is hybrid with 2 full days reporting into Profisee's office in Alpharetta, Georgia.
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You'll Love This Role If You
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· Are excited by building programs from the ground up and scaling them over time.
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· Thrive at the intersection of strategy and execution.
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· Enjoy working cross-functionally and influencing without authority.
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· Care deeply about customer experience, long-term value and customer-led growth.
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· Are comfortable owning pipeline-impacting outcomes, not just activities.
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Key Responsibilities:Customer Marketing Strategy & Program Management
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· Own and execute Profisee's Customer Marketing strategy across advocacy, engagement and expansion.
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· Translate strategy into clear, programmatic initiatives with defined goals, metrics and operating cadence.
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· Partner cross-functionally with Product Marketing, Customer Success, Sales and Revenue Marketing on customer-facing initiatives
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Customer Advisory Board (CAB)
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· Establish and program-manage Profisee's Customer Advisory Board (CAB) aligned to business objectives and product roadmap priorities.
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· Partner with Customer Success leadership to recruit executive-level CAB members and run structured meetings, follow-ups and internal readouts.
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· Ensure CAB insights are captured and shared with Product, Marketing and Executive leadership.
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Customer Advocacy & Community
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· Own Profisee's Voice of the Customer Program, liaising with Customer Success to build and scale a structured customer advocacy program supporting case studies, testimonials, reference calls, peer reviews and coordianting speaking opportunities.
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· Implement systems to track advocate engagement and manage participation fatigue.
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· Develop and execute customer community and event programs that foster peer learning and best-practice sharing.
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Engagement, Lifecycle Marketing & Campaign Execution
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· Design and execute lifecycle marketing programs supporting onboarding, adoption, feature awareness and ongoing educat...