Home Lending Operation Senior Specialist III

The Home Lending Correspondent Division manages business-to-business mortgage relationships, purchasing closed loans from mortgage bankers and supporting the full lifecycle of mortgage transactions nationwide, ensuring compliance, quality, and operational excellence.

As a Operations Senior Specialist in the Home Lending Correspondent Division, you are a key contributor, supporting post-funding activities by researching and resolving issues related to funded or newly delivered loans.

Job responsibilities


* Work independently and collaboratively to maintain high standards of quality and production


* Conduct in-depth research and resolve post-funding purchase advice discrepancies, including root cause identification and data corrections


* Prepare refund and billing requests for post-funding discrepancies


* Maintain production levels and file accuracy for all loans reviewed


* Proactively manage assigned pipelines, conduct follow-ups, and resolve questions from correspondents and internal partners


* Adapt to changes in the lending environment and assist in other areas as needed


* Promote a positive, inclusive, and professional work environment


* Perform other responsibilities as assigned by manager

Required qualifications, capabilities, and skills


* Prior experience in mortgage operations, loan processing, or post-funding activities


* Familiarity with MSP and Encompass Loan Origination System


* Advanced proficiency in Microsoft Excel and other MS Office products


* Strong attention to detail and advanced problem-solving skills


* Excellent written and verbal communication skills


* Comprehensive knowledge of the mortgage process, loan documentation, and investor guidelines


* Understanding of mortgage closing documents and regulatory requirements


* Strong analytical thinking and problem-solving abilities


* Experience with loan pricing and escrow review


* Superior organizational skills and attention to detail.

Strong time management and multi-tasking skills


* Ability to balance and prioritize competing deliverables in a fast-paced environment.

Work collaboratively, build relationships, and maintain professionalism

Preferred qualifications, capabilities, and skills


* Servicing and underwriting knowledge


* Prior customer service experience

To be eligible for this position, you must be authorized to work in the United States.

We do not offer any type of employment-based immigration sponsorship for this position.

Likewise, JPMorgan Chase & Co., will not provide any assistance or sign any documentation in support of any other form of immigration sponsorship or benefit including optional practical training (OPT) or curricular practical training (CPT).

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products.

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