Technical Sales Associate

Responsibilities

Be an advocate for the customer and serve as the liaison among the direct sales force, customers, and our factories.

"Own" an order from concept to delivery; manage the process from quoting, through ordering and invoicing, customer visits, and on to successful completion.

This position requires engagement: in the technical aspects of an industry-leading product line, in the commercial detail of order award and execution, in the challenge of meeting business requirements, and in the interpersonal and communication strength that facilitates every step.

Associates handle multiple orders or projects at the same time, working within an innovative, positive, and team-oriented environment.

Basic Qualifications


* Four-year degree required; Engineering or technical preferred


* The successful candidate is strong in problem-solving, with analytical and math skills


* Available for overnight travel more than 15% of the time required


* Associate must be proficient with computers, especially with Microsoft software



*Should the selected candidate meet the qualifications of a more experienced level in the career path, the job level may be adjusted.

Major Responsibilities


* Develop and maintain knowledge of Altec products, customers, administrative and production processes


* Serve customers by providing quotes/pricing, entering, tracking and revising orders, contracting for shipping, providing delivery information, establishing credit terms, handling warranty issues and hosting at factory tours and inspections


* Working with engineering and production to communicate customer needs and resolve build issues


* Coordinate with Accounts Receivable to communicate invoice and credit terms; Assist with and resolving collection issues


* Work with Engineering to review orders, develop post-award documents and drawings, and coordinate post-build meetings


* Learn to accurately cost and complete all steps required in quoting each product, making sure that all quotes follow the corporate standards for format and content


* Build product knowledge in order to identify and understand how product components work


* Learn to efficiently capture & communicate customer requirements


* Process orders per the corporate procedures in a complete and accurate manner while meeting pre-established time parameters


* Project future revenue and profitability on each order by ensuring sales prices and projected estimates are up to date, including labor, material & gross margin


* Learn to deal with operational issues such as chassis delivery schedules, order revisions, Final Assembly questions, invoicing, warranty issues and the like in a thorough, accurate and timely manner


* Monitor equipment orders, component availability, chassis delivery, final assembly delivery and cost control measures in order to meet objectives


* Learn to review job costs, identify, and document opportunities for c...