Front Desk Supervisor

About Us

Surround yourself with modern comforts at the San Diego Marriott La Jolla.

Our stylish hotel positions you near dazzling destinations including La Jolla Shores, Birch Aquarium, the University of California, San Diego and the beautiful Westfield UTC shopping mall.

The San Diego Trolley line has been extended North and now stops right outside our hotel for commuting.

Our associates enjoy daily free meals in our spacious associate cafeteria, and a monthly Town Hall/luncheon in our ballroom with special delights from our Chef and games and prizes.

We also offer free parking on site and hotel discounts with all Marriott brands worldwide.

Join our commitment to our community with one of our monthly volunteer activities throughout the city.

Come see us today to learn more!

Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information.

You may be the perfect candidate for this or for other roles within our organization!

We value U.S.

military experience and invite all qualified military candidates to apply.

Overview

At Marriott La Jolla, we believe in delivering exceptional guest experiences through genuine hospitality and service excellence.

The Front Office Supervisor supports the Front Office Manager in leading daily Front Office operations, ensuring every guest interaction, from arrival to departure, is welcoming, efficient, and aligned with Marriott brand standards.

This role assists in guiding the front desk team, maintaining service quality, and supporting operational goals while helping create a positive and professional environment for both guests and associates.

Our commitment is simple: Provide Wonderful Hospitality, Always.

Hourly Compensation: $29.00 per hour

Essential Duties and Responsibilities


* Communicate effectively both verbally and in writing to provide clear direction to staff.

Assign and instruct guest service agents in details of work.

Observes performance and encourages improvement.


* Greet guests immediately with a friendly and sincere welcome.

Use a positive and clear speaking voice, listen to and understand requests, respond with appropriate actions and provide accurate information such as outlet hours and local attractions.


* Promptly complete the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rate.

Promote • HEI Hotels and Resorts and brand-specific marketing programs.

Make appropriate selection of rooms based on guest needs.

Code electronic keys.

Nonverbally confirm the room number and rate.

Provide welcome folders containing room keys, certificates, coupons and refreshment center keys as appropriate.

Close out guest accounts at time of check out....