Conference Services Manager

About Us

San Ramon Marriott awaits you to join us on the journey to exceptional guest service! Tucked away in the urban oasis of San Ramon, surrounded by mountains and Redwood Trees, the hotel is within walking distance to shopping, Fortune 500 companies, and top-notch dining experiences.

It is the perfect location for work and play.

Be part of a group of people who are passionate about the Hospitality Industry.

When you join the HEI Team, you also get the benefit of the "HEI Loves" Culture where we make the time to celebrate our associates by offering the most competitive compensation, benefits and PTO programs.

Our associates are also eligible to take advantage of life-needs such as health and wellness, a robust retirement plan, travel benefits, product and service discounts and much more!

Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information.

You may be the perfect candidate for this or for other roles within our organization!

We value U.S.

military experience and invite all qualified military candidates to apply.

Overview

Create the desired conference and meet clients' needs through active communication, planning, and team leadership.

Essential Duties and Responsibilities

• An understanding of both monthly forecasting and the annual budget process.

• Understand the importance of raising the meeting planner evaluation scores and implement effective methods to ensure exceeding meeting planner satisfaction.

• Optimize room rental charges.

• Consistently participate in the re-booking of repeat business by having a track record of long-term client relationships.

• Actively participate in industry related organizations (NACE, MPI).

• Thorough knowledge of sales techniques including strong closing skills as well as negotiating skills.

• Comfortable with hotel site inspections and client presentations.

• Excellent creative skills to provide innovative set-ups, menus, and functions for groups.

Ability to generate creative and innovative menus while working closely with Chef on pricing specialty menus.

• Work closely with banquet department on operations and event execution, ability to quickly evaluate alternatives and decide on a plan of action.

• Provide overall direction, coordination, and ongoing evaluation of operations.

Detailed execution of all banquet event orders generated by the Convention Services Department.

• Experience providing Audio/Visual equipment and operating Audio/Visual as a profit center.

• Excellent knowledge of computers, specifically Delphi, Word, and Excel.

• Monitor group room blocks and pick up, generate detailed resumes for the operating departments.

• Ability to work with outside vendors to ensure client satisfaction for all even...