Customer First Agreement Administrator

For this U.S.

based position, the expected compensation range is $105,000 - $130,000 per year, which includes base pay and short-term incentive.

The compensation range for this full-time position applies to candidates located within the United States.

Our salary ranges are determined by reviewing roles of similar responsibility and level.

Within the salary range, individual pay is determined by several factors including performance, knowledge, job-related skills, experience, and relevant education or training.

Schneider Electric also offers a comprehensive benefits package to support our employees, inclusive of medical (with member reward points), dental, vision, and basic life insurance, Benefit Bucks (credits to apply towards your benefits) flexible work arrangements, paid family leaves, 401(k) + match, well-being and recognition (including service anniversary) programs, 12 holidays per year, 15 days of paid time off per year (pro-rated in the first year of employment based on start date), opportunity to purchase company stock (eligibility depends on start date), and military leave benefits.

You must submit an online application to be considered for the position.

The Company will accept applications on an ongoing basis until the position is filled.

Position Summary:

The Customer First Agreement Administrator (CFAA) plays a critical role in supporting the financial health, planning, and execution of Customer First Agreements (CFAs).

This position ensures accurate CF project setup, financial tracking, and cross-functional alignment across our Field Service organization.

The CFAA partners closely with CFSS, FSMs, Order Entry, Sales, Finance, Proposals, and Field Service leadership to maintain strong financial controls, operational consistency, and world-class customer support.

This is a high-impact role requiring strong attention to detail, exceptional communication skills, and the ability to proactively identify and address financial or operational risks.

What will you do?

Financial & Operational Management



* Maintain fiscal accuracy for all CFA projects, ensuring alignment with forecasts and identifying risks, variances, or trends early.


* Manage end-to-end CFA project lifecycle, including project planning, release, financial tracking, and timely closure.


* Attend and prepare for monthly CFA review meetings with stakeholders.


* Ensure Flex Funds (Service, Material, Training) are tracked accurately and remain aligned with CFSS records.


* Monitor all CFA-related orders (entitlements, Flex funds, third-party support) and ensure CFSSs are carbon copied on all critical transactions.


* Support accurate and timely processing of CFA Addendums and fund transfers based on FSM approval.

Usage Reporting & Accuracy


* Ensure 100% accuracy of Usage Reports with zero discrepancies.


* Collaborate verbally with CFSSs to validate usage data and reconcile differences.


* Maintain strict adherence to financial a...