Experience Design Senior Associate

Blend visual craft with systems thinking to turn complex challenges into simple, elegant, and scalable solutions.

Join our Cross-Product Design Strategy portfolio to elevate end-to-end customer and enterprise experiences through innovative, business-aligned design.

As an Experience Design Senior Associate in our Cross-Product Design Strategy portfolio, you will drive strategic transformation focused on end-to-end customer and enterprise experiences.

You'll orchestrate complex service ecosystems across digital, physical, and organizational touchpoints, leveraging design and research expertise to lead initiatives and deliver innovative, customer-centric, and business-aligned solutions.

Job Responsibilities


* Develop and execute design strategies for complex projects, ensuring alignment with business objectives and user needs across multiple product areas.


* Present and articulate design decisions, iterating with stakeholders at all levels, including executives.


* Orchestrate systems, participatory design, and service prototyping across disciplines to deliver desirable, viable, feasible, and resilient services.


* Diagram service flows and product features, design wireframes, and prototype interactions for key touchpoints.


* Produce design deliverables, prototypes, and documentation to guide development from MVP to scalable solutions.


* Analyze market trends, gather user feedback, and leverage data insights to inform design decisions.


* Advocate for user needs by partnering with user research, usability testing, and synthesizing insights into actionable design solutions.


* Collaborate with design leads and cross-functional teams to integrate user experience design into the product development processes and ensure seamless and customer-centric solutions

Required Qualifications, Capabilities, and Skills


* Bachelor's degree in design, a related field, or equivalent experience.


* 3+ years in product/UX design with a strong track record in B2B, enterprise SaaS, and data-intensive platforms


* Expertise in service design and orchestrating complex ecosystems across digital, physical, and organizational touchpoints


* Advanced Figma proficiency, demonstrating craft, attention to detail, and fluency in design systems for consumer and enterprise experiences


* Ability to create high-fidelity design artifacts-user journeys, storyboards, wireframes, and prototypes-with exceptional visual polish


* Skilled at synthesizing ambiguity into clear design problems and actionable solutions


* Excellent communication and cross-functional collaboration skills, with a proven track record of building strong relationships and influencing stakeholders at all levels-from junior team members to senior executives.


* Proven ability to drive strategic design initiatives, define 'north star' visions, and deliver end-to-end customer experiences that exceed business goals


* Experience applying inclu...