Customer Service Representative

MORGAN OLSON LLC

Morgan Olson is the leading walk-in van body manufacturer in North America producing over 7,500 vehicles annually.

Morgan Olson's portfolio of customers serves a multitude of industries and delivery applications.

The primary industry served by these iconic Morgan Olson Walk-in vans is parcel package pick up & delivery because most everything ordered on-line is delivered by a Morgan Olson Walk-In Stepvan.

Other key industries served include Textile Rental and Laundry services, baking and snack foods, newspaper delivery, service & utility vehicles, and the ever-growing mobile cuisine food trucks!

Morgan Olson's leadership stands committed and focused.

Reinvesting tens of millions of dollars back into Morgan Olson's production facilities with state-of-the-art equipment and advanced automation technologies, producing the safest and most efficient "last mile" home delivery work trucks on the market today.

Job Title: Customer Service Rep.

Sales

Job Description:

Assists customer with status reports and assist the sales department w/ filing, invoicing, tracking expense reports, process check requests, assist in sales order process, and literature.

Essential Functions and Activities:


* Interact with customer via phone and in person.


* Enter orders and quotations.


* Complete and update credit applications and verify credit limits.


* Update supplier forms when required.


* Provide customer status reports.


* Manage documentation for the "SOX" compliant form.


* Send out weekly customer status reports.


* Set-up ship-to to correspond to customer.


* Manage customer master.


* Quote all internet leads.


* Cross check acknowledgements to quotes and DN's.


* Manage the Morgan Olson presentation starter, assist sales team when requested.


* File orders and organize the system.


* Enter all sales change orders including BBIS (bring back in shop) orders.


* Participate in Pilot reviews and customer events.

Provide meeting notes when required.


* Credit and re-bill.


* Create a centralized competitive database for pricing, G2, quotes, advertising etc.


* Print the pre-invoices and MSO when required.

Get approval to send to customer.


* Mail out customer literature.


* Develop strong product knowledge of (Walk-in, Truck Bodies, Services Center, and Service Parts).


* Cover the overflow of incoming calls.


* Supports and participates in Morgan Olson PPS team efforts.


* Adheres to quality policy by exceeding customer expectations, being customer-focused and supporting continuous improvement activities.


* Adheres to safety policies and practices behavioral based safety 100% of the time.


* Other duties as assigned.

Qualifications:


* Two years of college with 3-5 years' work experience


* Good Computer skills proficient in Microsoft: Word, Excel, and PowerPoint


* Excellent Interpersonal and communication skills.

Benefits:
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